To get phone records from Xfinity Mobile, sign in to your Xfinity account online or in the Xfinity app and view the last three months of call and text details directly. These records include dates, times, and phone numbers for calls and texts sent and received, but do not include message content or any history older than three months.
What Xfinity Mobile phone records include
Xfinity Mobile provides access to the last three months of call and text message details for all lines on your account. The records show dates, times, and phone numbers for calls and texts sent from and received by each line. Message content is not included in these records.
View call and text history through the Activity tab
- Sign in to your Xfinity Mobile account with your Xfinity ID.
- Select the Activity tab.
- Select Manage Plan for the specific line you want to review.
- Select Texts or Calls to see the details.
View records through billing statements
- Click the Billing tab.
- Click View statements in the top right corner.
- Click the total bill amount for the billing cycle you want.
- On the Service and Devices page, click the bill amount for the specific line you want.
- Click Calls or Messages to view the details.
What to do if you need older records
Xfinity Mobile only documents three months of call and text history in your account and billing statements. The official help page does not provide a formal request process or special workflow for records older than three months. You can contact Xfinity Mobile customer support via phone, online chat, or email to ask about any exceptions, with chat allowing real-time document sharing, but be aware that the company does not guarantee access to older records.
Frequently Asked Questions
How far back can I view Xfinity Mobile call and text details?
The Xfinity Mobile help page states that you can view the last three months of call and text history. No older records are documented as available through the account or billing views.
What information is included in the records?
Message content is not included.
Can I view this on the app and online?
Yes, you can view the same call and text history using the Xfinity app or by signing in to your Xfinity Mobile account on the website.
Are iPhone and Android steps different?
No, the documented steps are account-based, not device-based. The same steps work for both iPhone and Android when using the Xfinity app or website.
Are there any charges associated with obtaining phone records?
Usually, Xfinity Mobile does not impose additional charges, but verify terms or contact support.
Can I obtain phone records for a different user on my account?
Yes, the primary account holder can access records for all lines by logging in online or via the app.
For the wider topic, see Xfinity Mobile services and settings.
