To block a number on a Polycom phone, you must use a method provided by your service provider or phone system, as most Polycom handsets lack a universal built-in block feature. The exact steps depend on your specific phone model and the carrier managing your service, so you will need to check with your provider or IT administrator for the correct approach.
Can you block a number on a Polycom phone?
A Polycom phone usually cannot block incoming numbers by itself unless the phone or service has a built-in blacklist or auto-reject feature. The documented options depend on the model and the service provider. Polycom is a business phone brand, and the available call-blocking controls are typically determined by the phone system or carrier, not just the handset. This means that expecting a simple, universal button to block calls may lead to frustration if your specific setup does not support it.
Method 1: Block a number on a Polycom phone using star codes
One documented method for service-side call blocking uses star codes entered on the phone keypad. This approach works if your provider supports it and routes calls through their network. Follow these steps:
- Press
*60or*80on your Polycom phone keypad. - Listen to the voice prompt that follows.
- Use the menu choices to enable or disable Call Block and manage the blocked list.
- To add the last caller to the blocked list, press
2when prompted. - If you need another command in the flow,
*57is also documented as a keypad command. The *57 keypad command is documented as another command in the flow for service-side call blocking.
This method blocks calls at the service provider level, so it works regardless of your Polycom model as long as the carrier supports it.
Method 2: Block a number using the Polycom directory and auto reject
For supported Polycom phones, a separate approach uses the handset directory and an auto-reject feature. This is documented for OnSIP service but may apply to other providers. Steps:
- From the Home Screen, select Directory.
- Choose the unwanted caller’s name from the contact list.
- Tap the pen/pencil edit icon.
- Scroll to Auto Reject.
- Select Enable.
- Select Save.
When this method is active, the call is not disconnected and will return Busy Here as if Do Not Disturb were active, rolling over to failover. Note that this only works on phones that support the auto-reject feature in their directory settings.
What to do if neither method works on your Polycom phone
If the star code or directory methods do not work, contact your service provider or IT administrator. They can tell you if your carrier offers a different blocking feature, such as a web portal or a separate call-blocking service. Another provider-specific Polycom manual notes that outgoing call blocking can be done with access codes entered on the phone, but those codes are for blocking outbound calls, not an incoming number. If you are actually using an iPhone or Android device rather than a Polycom handset, follow those device-specific steps instead. For example, on iPhone you can block a number from the Phone app’s Recents list, and on Android you can use the Google Phone app’s call history to block or report spam. These methods are documented for blocking calls and numbers on any phone, but they do not apply to Polycom hardware.
Frequently Asked Questions
Can I block a number on a Polycom phone without contacting my provider?
It depends on your model and system. Some Polycom phones have a built-in blacklist or auto-reject feature in the directory, but many require the service provider to handle blocking via star codes or a web portal. Check your phone’s user manual or settings menu for a “Call Blocking” option first.
Will a blocked caller know they have been blocked on my Polycom phone?
Typically, the caller will hear a recorded message stating their call has been blocked, or they may receive a busy signal. The exact message varies by phone model and configuration, so it is not guaranteed in all cases.
Is there a limit to how many numbers I can block on a Polycom phone?
The limit depends on your specific Polycom model and the service provider’s system. Some phones have a maximum number of blocked entries, while others may allow an unlimited list. Refer to your device settings or consult your provider for the exact limit.
Can I unblock a number on a Polycom phone?
Yes, you can unblock a number. If you used star codes, you would typically press the same code (e.g., *60 or *80) and follow the voice prompts to remove the number. If you used the directory auto-reject method, go back to the contact, select the edit icon, and disable Auto Reject.
What if my Polycom phone does not have a directory or auto-reject option?
If your model lacks these features, you must rely on your service provider’s blocking tools. Contact your carrier or IT administrator to see if they offer a call-blocking service, a web portal, or a separate app to manage blocked numbers.
