How To Turn On Polycom Phone

Mobile Phone

The Polycom phone is a versatile and powerful device that offers numerous features and functionalities to enhance your communication experience. If you’re new to using a Polycom phone or have recently acquired one, you may find yourself wondering how to turn it on and get started. In this article, we will guide you through the process of turning on your Polycom phone, ensuring that you can begin making and receiving calls in no time. Whether you’re using a Polycom desk phone or a conference phone, our step-by-step instructions will help you navigate the power-on process with ease. So, let’s dive in and explore how to turn on your Polycom phone and explore the endless possibilities it offers!

Inside This Article

  1. Overview
  2. Steps to Turn On Polycom Phone
  3. Troubleshooting Tips
  4. Additional Resources
  5. Conclusion
  6. FAQs


Turning on your Polycom phone is a simple and essential step to getting it up and running. Whether you are setting up a new phone or need to power on your existing device, this guide will provide you with the necessary steps to turn on your Polycom phone. By following these instructions, you will have your phone ready to make and receive calls in no time.

With its sleek design and advanced features, the Polycom phone is a popular choice for business and personal use. It offers crystal-clear voice quality, intuitive user interface, and seamless integration with various communication systems. However, to take advantage of all these benefits, you need to know how to turn on your Polycom phone correctly.

Before we delve into the details, it’s important to note that the steps to turn on your Polycom phone may vary slightly depending on the model and software version. However, the general process remains the same, and this guide will give you a good starting point regardless of your specific device.

So let’s get started and learn how to power on your Polycom phone.

Steps to Turn On Polycom Phone

If you’ve just received a Polycom phone or are experiencing difficulties turning it on, don’t worry, we’ve got you covered. Follow these simple steps to power up your Polycom phone and get it ready for use:

  1. Plug in the Power Cord: Start by locating the power cord that came with your Polycom phone. Connect one end of the power cord to the power port on the back of the phone, and the other end into a wall outlet or power strip.
  2. Wait for Boot-Up: Once the power cord is connected, the Polycom phone will start booting up. This process may take a few moments, so be patient and wait for the phone to complete its startup sequence.
  3. Enter the Network Settings: Once the phone has finished booting up, you will be prompted to enter the network settings. These settings include the IP address, subnet mask, gateway, and DNS server information. Consult your network administrator or service provider for the correct network settings.
  4. Authenticate with SIP Provider: After entering the network settings, you will need to authenticate with your SIP provider. Contact your service provider for the necessary credentials and enter them into the appropriate fields on the Polycom phone.
  5. Configure Additional Settings: Once authenticated with your SIP provider, you may need to configure additional settings such as call forwarding, voicemail, or other features. Refer to the user manual or contact your service provider for guidance on configuring these settings.
  6. Test the Connection: Once all the necessary settings have been entered and configured, it’s time to test the connection. Place a test call to ensure that the phone is working properly and that you can make and receive calls without any issues.

And there you have it! Follow these steps, and you will successfully turn on your Polycom phone.

If you encounter any difficulties during the setup process, there are a few troubleshooting tips you can try before reaching out for assistance.

Troubleshooting Tips

Having trouble turning on your Polycom phone? Don’t worry, we’ve got you covered with some troubleshooting tips that can help you get your phone up and running smoothly in no time.

1. Check the Power Outlet

First things first, make sure that the power outlet you are using is working. Try plugging another device into the same outlet to verify if it’s providing power. If not, you may need to switch to a different outlet or contact an electrician for assistance.

2. Verify Power Adapter Connection

Ensure that the power adapter is securely connected to both the Polycom phone and the power outlet. Sometimes, the connection can become loose over time, preventing the phone from receiving power. Double-check the connection on both ends and ensure it is tight and secure.

3. Reset the Phone

If the phone is not responding or turning on, try performing a soft reset. This can be done by unplugging the power adapter from the phone and the power outlet, waiting for about 10 seconds, and then reconnecting everything. This action can often resolve minor software glitches or issues that are preventing the phone from powering on.

4. Check the Power Indicator

Take a look at the power indicator on the Polycom phone. If it is not illuminated, it indicates that the phone is not receiving power. In such cases, ensure that the power outlet is working, the power adapter is connected properly, and consider trying a different power adapter if available.

5. Seek Technical Support

If none of the above troubleshooting steps work, it may be necessary to contact technical support. They have the expertise to diagnose and resolve any hardware or software-related issues with your Polycom phone. Be prepared to provide them with specific details of the problem you are facing, and any error messages that may be displayed on the phone screen.

6. Consider Firmware Upgrade

If the troubleshooting steps mentioned earlier don’t resolve the issue, it may be worth checking if there are any firmware updates available for your Polycom phone. Sometimes, outdated firmware can cause unexpected behavior or prevent the phone from turning on. Consult the Polycom website or contact technical support to inquire about any available firmware upgrades.

Remember, troubleshooting steps may vary slightly depending on the specific model of Polycom phone you have. It’s always a good idea to consult the user manual or the Polycom website for model-specific troubleshooting information.

By following these troubleshooting tips, you should be able to successfully turn on your Polycom phone and start enjoying all its features and capabilities.

Additional Resources

Here are some additional resources that can help you further enhance your knowledge and understanding of Polycom phones.

1. Polycom Website: The official Polycom website is a valuable source of information. You can find user manuals, technical documentation, software updates, and other resources that can assist you in using and troubleshooting your Polycom phone.

2. Polycom Community: The Polycom Community is an online forum where users can connect with each other, ask questions, and share their experiences. It’s a great place to find tips, tricks, and solutions to common issues related to Polycom phones.

3. Online Tutorials: There are numerous online tutorials available that provide step-by-step guides on how to use Polycom phones. These tutorials often include videos, screenshots, and detailed explanations that can help you navigate through the various features and settings of your phone.

4. YouTube Videos: YouTube is another excellent resource for finding video tutorials and demonstrations of Polycom phones. You can search for specific topics or features and watch videos that walk you through the process of setting up, configuring, and troubleshooting your phone.

5. Polycom Support: If you encounter any technical issues or have specific questions about your Polycom phone, the Polycom Support team is always available to assist you. You can reach out to them through their official support channels, such as phone, email, or live chat.

By utilizing these additional resources, you can expand your knowledge of Polycom phones and become a confident user. Whether you need guidance on setting up advanced features or troubleshooting common issues, these resources will provide you with the necessary information and support.


Turning on a Polycom phone is a simple process that can be done in just a few steps. By following the instructions provided in this article, you can quickly power up your device and start enjoying its features and functionalities. Whether you’re using a desk phone or a conference phone, the power button is typically located on the front or side of the device, easily accessible for turning it on.

Remember to connect your Polycom phone to a power source and ensure that the power cord is properly plugged in. Once you’ve pressed the power button, you’ll see the device come to life, displaying the Polycom logo and initiating the boot-up sequence. Within moments, you’ll be ready to make calls, attend conferences, and take advantage of all the capabilities that your Polycom phone has to offer.

Now that you know how to turn on your Polycom phone, you can confidently navigate its features and enjoy a seamless communication experience. Whether you’re using it in a small office setting or a large conference room, your Polycom phone is designed to enhance connectivity and productivity. Make the most of this advanced technology and stay connected with ease.


1. How do I turn on a Polycom phone?

To turn on a Polycom phone, simply locate the power button, usually located on the top or side of the device. Press and hold the power button until the phone powers on. Once the phone has booted up, you will see the Polycom logo on the screen, indicating that the device is ready for use.

2. Can I turn on a Polycom phone remotely?

No, you cannot turn on a Polycom phone remotely. The power button must be physically pressed to turn on the device. However, once the phone is powered on, you can remotely control it using various features and functionalities provided by the Polycom phone system.

3. Why is my Polycom phone not turning on?

If your Polycom phone is not turning on, there could be several reasons for this issue. First, make sure that the device is properly connected to a power source. Check if the power cord is securely plugged into both the phone and the power outlet. If the phone is still not turning on, try using a different power outlet or power cord to rule out any issues with the power source or cable. If the problem persists, it is advisable to contact the technical support team for further assistance.

4. How long does it take for a Polycom phone to turn on?

The time it takes for a Polycom phone to turn on may vary depending on the model and the overall performance of the device. Typically, it takes around 1-2 minutes for a Polycom phone to fully boot up and be ready for use. However, factors such as the phone’s configuration, network connectivity, and any software updates can influence the startup time.

5. Can I customize the startup screen of my Polycom phone?

Yes, you can customize the startup screen of your Polycom phone. Polycom phones typically allow users to upload a custom logo or image that will be displayed during the startup process. This feature gives you the opportunity to personalize your phone and showcase your branding or preferred image. However, the specific customization options may vary depending on the model and firmware version of your Polycom phone. Please consult the user manual or contact the technical support team for detailed instructions on how to customize the startup screen of your specific Polycom phone model.