To change your phone number on DoorDash, you must complete a two-factor authentication (2FA) process that cannot be bypassed. You will need access to your old phone number or a linked email address to receive the security code that initiates the update.
What you need before you change your phone number on DoorDash
DoorDash requires 2FA verification for any phone number change, and this step is mandatory for all users. Before starting, ensure you can receive SMS messages on your current phone number or access the email address linked to your account. The verification code will be sent to one of these, and without it, you cannot proceed with updating your contact information.
How to change your phone number on the DoorDash customer app
For customers using the DoorDash app: the menu icon is typically represented by three horizontal lines and can be found in the top-left or top-right corner of the app, depending on your device. For customers using the DoorDash app on iOS or Android, the process begins by logging into your account. Navigate to the "Account" section, then select your account name (on Android) or "Personal Information" (on iOS). Tap the phone number field to edit it, enter your new number, and complete the 2FA verification that follows. This is one of the most common methods for updating phone number on apps and accounts, ensuring your contact details remain current for order updates.
How to change your phone number on the DoorDash website
On DoorDash.com, log in to your account and click the three horizontal lines (menu) in the top left corner. Go to "Account," find the phone number field, edit it with your new number, and select "Save." You will then need to verify the change through the 2FA process, which sends a code to your old phone number or linked email.
How Dashers change their phone number
Dashers have separate steps depending on the platform they use. On the Dasher app for Android, navigate to "Account Details" to update your phone number. For iOS users of the Dasher app, go to the "Account" tab, then the "Profile" tab to make the change. On the DoorDash website for Dashers, log in, click the three lines on the left-hand side, and go to "Account" to update your phone number. In all cases, the 2FA verification process is required and cannot be bypassed.
Verifying your new phone number and fixing problems
After entering your new number, DoorDash sends a 6-digit security code via SMS to that number for verification. You must enter this code in the app or website to confirm the change. If you do not receive the code, first ensure the phone you are using can receive SMS text messages. Check your Wi-Fi or network connection, and try resending the code. If issues persist, verify that your account's contact information is correct and that your device has a stable signal.
Frequently Asked Questions
Can I change my phone number on DoorDash if I no longer have access to my old number?
Yes, but you must have access to the email address linked to your DoorDash account. The 2FA code can be sent to your email instead of your old phone number, allowing you to proceed with the update.
Will changing my phone number affect my active orders?
No, changing your phone number will not affect orders that are already in progress. However, it is best to update your number before placing new orders to ensure smooth communication with drivers.
How long does it take for the new phone number to appear on my account?
The new number takes effect immediately after you successfully enter the 6-digit verification code sent via SMS. You can confirm the update by checking your account settings.
What if I keep getting an error when trying to save my new number?
Ensure you have entered the number correctly, including the area code. If the error persists, try logging out and back in, or use a different device (app vs. website) to complete the change.
Do I need to update my phone number with DoorDash if I only changed carriers but kept the same number?
No, if your phone number remains the same, no update is needed. Only change your number on DoorDash if you have a new phone number.
After changing your phone number on DoorDash, make sure to update your new number with any other accounts or services that may be linked to your previous phone number, such as banking apps, social media accounts, and other delivery platforms.
Review and adjust your privacy settings on DoorDash and other related apps after updating your phone number to ensure your personal information is protected and only visible to desired contacts.
Notify friends, family, and any regular contacts about your new phone number to avoid confusion.
Keep a record of your previous phone number for reference, as it can be useful when updating accounts, recovering passwords, or verifying your identity in the future.
If you encounter any issues or have questions during the process, contact DoorDash customer support for assistance.
