To get a Boost Mobile transfer PIN, you must call Boost Customer Care at (833) 502-6678. This port-out PIN is required to transfer your phone number to a new carrier and is different from the security PIN you use to access your account.
What is a boost mobile transfer pin?
A Boost Mobile transfer PIN (also called a port-out PIN) is a temporary code that authorizes the transfer of your phone number to another carrier. It is distinct from your account's security PIN or the security code used to unlock your phone. This PIN is specifically generated to prove you own the number and gives permission for the porting process. You will need a separate transfer PIN for each mobile number you intend to move away from Boost Mobile services.
Before you call: Information you'll need
Before contacting customer care, gather the following details to complete the number transfer: your Boost Mobile account number, the account owner's full name, and the account billing address. For newer accounts, your account number can be found in the Boost One App under Account > Profile. For older (legacy Sprint-based) accounts, you will need to contact customer support to retrieve it. Having this information ready will speed up the process when you call.
The only way to get your transfer PIN: Call (833) 502-6678
There is no online portal or app option to generate a transfer PIN yourself. You must call Boost Customer Care at (833) 502-6678. When you reach a representative, use this exact script: "I am transferring my number to another carrier and need my port-out PIN and account number." The representative will verify your identity and account details before issuing the PIN. You may be asked to provide personal information or answer security questions to verify your identity when requesting the PIN. Boost Mobile may require you to fill out paperwork, either online or in-store, such as proof of ownership of the transferred number or a consent form. Do not attempt to use T-Mobile's website or app for this process, as those instructions apply only to transferring from T-Mobile, not from Boost Mobile.
Crucial rules for a smooth transfer
Follow these rules to avoid delays or losing your number:
- Keep your account active. Your Boost Mobile account must remain in good standing without outstanding payments. If your service is suspended or you have an unpaid balance, the port will fail.
- Do not cancel service beforehand. Canceling your Boost Mobile service before the transfer is fully completed will likely result in losing your phone number permanently.
- Get a PIN for each line. If you are transferring multiple numbers, you need a separate transfer PIN for each one.
- No fee. Boost Mobile does not charge any fee for transferring your number to another carrier.
What happens after you get your PIN?
Once you have your transfer PIN and account number, provide them to your new carrier. They will initiate the porting process. You should receive a confirmation email or text message confirming that your transfer PIN has been issued. The number transfer typically takes 24-48 hours, though it can sometimes be completed within one business day. Keep your Boost Mobile line active during this entire window. After the transfer is complete, any remaining balance on a device financing agreement will be applied to your final bill. Also, any promotions or benefits associated with the transferred line will be lost.
Frequently Asked Questions
I forgot my transfer PIN. What should I do?
Call Boost Customer Care at (833) 502-6678 again. They can issue a new transfer PIN after verifying your identity and account details. The old PIN will be invalidated.
Can I change my transfer PIN?
You cannot change a transfer PIN yourself. If you need a different PIN, simply request a new one from customer care. Each new PIN replaces the previous one. You can request a new transfer PIN if you wish, and it is good practice to periodically update your PIN for added security.
What happens to my device financing balance after I transfer my number?
You are still responsible for paying off the device.
Do I lose my promotions or discounts when I port out?
Yes. Any promotions or benefits associated with the line you transfer out will be lost immediately once the port is completed.
Can I get my transfer PIN through the Boost One App?
No. The transfer PIN can only be obtained by calling (833) 502-6678. The app can show your account number for newer accounts, but it cannot generate the port-out PIN.
