To port from Boost Mobile, you need your account number, the account owner's name, the account billing address, and a port-out PIN (also called a number transfer PIN). Do not cancel your Boost Mobile service before the transfer completes, or you will lose your number.
How to port from Boost Mobile: what you need
The most critical warning is to never cancel your Boost Mobile service before the transfer finishes. If you cancel early, your number is released and cannot be ported.
Step 1: Make sure your number can be transferred
Boost Mobile has one main eligibility rule: your line must remain active until the port completes. Each mobile number you want to transfer needs its own port-out PIN. Boost's transfer guidance for moving a number to another carrier says to keep the old service active until the transfer completes and to provide the new carrier with the required account details.
Step 2: Get your account number and port-out PIN
Call Boost Customer Care at (833) 502-6678 to request your port-out PIN. While on the call, collect these four items:
- Account number
- Account owner’s name
- Account billing address
- Port-out PIN (also called a number transfer PIN)
Boost treats “number transfer PIN” and “port-out PIN” as the same required item for leaving. If a carrier asks for a 'number transfer PIN' or 'port-out PIN,' Boost treats those as the same required item for leaving Boost. Boost's fraud page repeats that Boost will provide the port-out PIN when you contact 1-833-502-6678. Keep your Boost Mobile service active until the transfer is complete.
Step 3: Pick a new carrier and start the transfer
Provide the four collected items, account number, owner name, billing address, and port-out PIN, to your new carrier to initiate the port-in. The information you submit must match the Boost account holder details exactly; mismatched details can block the transfer. Boost documents the need to verify account-holder information, so mismatched account details can block the transfer.
Step 4: Activate your new service and confirm the port
Once the new carrier begins the transfer, activate your new SIM card or device. Test calls, texts, and data to confirm everything works. Only after you have full service with the new carrier should you consider the Boost Mobile account closed. If the transfer is blocked or the port-out PIN is unavailable, contact Boost Customer Care again at (833) 502-6678.
Frequently Asked Questions
Can I keep my current phone number when porting from Boost Mobile?
Yes, porting lets you transfer your existing number to a new carrier. Provide the required account details to your new carrier to initiate the process.
How long does it take to port my number from Boost Mobile to another carrier?
Boost does not publish a specific timeframe. The process typically completes within a few hours to one business day, but can vary by carrier.
Will I incur any fees when porting my number from Boost Mobile?
Your new carrier may offer promotions or reimbursements for any termination costs, so check their terms.
Can I port my number from Boost Mobile if I have an outstanding balance or unpaid bills?
Boost requires accounts to be in good standing for a successful transfer. Settle any outstanding balances before starting the port to avoid delays or blocks.
What should I do if the transfer is blocked?
If your port is blocked, contact Boost Customer Care at (833) 502-6678. Mismatched account details are a common cause, so verify that the information you provided to the new carrier matches exactly what Boost has on file.
For the wider topic, see Boost Mobile services.
