To stop auto pay on Boost Mobile, toggle the AutoPay setting off in your account. You can do this either on the Boost Mobile website or inside the Boost Mobile app.
How to stop auto pay on Boost Mobile
Boost Mobile documents two ways to turn off AutoPay: on the web and in the Boost Mobile app. The help page does not list separate steps for iPhone versus Android, nor does it list supported device models or app versions.
- On the website: Go to Settings → Payment Method → toggle AutoPay to the off position.
- In the Boost Mobile app: Go to Settings → Account → Payment Methods → toggle AutoPay to the off position.
What to expect after turning off AutoPay
Turning off AutoPay does not cancel your Boost Mobile services. You will still need to pay your bill manually each month. According to Boost Mobile’s terms, if an AutoPay payment method fails, Boost may retry the payment multiple times until payment is obtained. The terms also state that Boost may remove a customer from AutoPay or remove a payment method on file at any time.
Getting help from Boost Mobile
If you cannot turn off AutoPay through the website or app, contact Boost Mobile customer care at 833-50-BOOST (833-502-6678) or call 1-866-402-7366. You can also use the live chat option on the Boost Mobile website for support, or visit a Boost Mobile store for in-person assistance. The billing help page does not provide a special AutoPay-only phone process or an alternate support path for turning off AutoPay. When you call, have your account information ready so the representative can help you manage your Boost Mobile Plans, Payments and Account Services.
Frequently Asked Questions
Can AutoPay be turned off in the app?
Yes. Open the Boost Mobile app, go to Settings → Account → Payment Methods, and toggle AutoPay off.
Can AutoPay be turned off on the website?
Yes. Log in at boostmobile.com, go to Settings → Payment Method, and toggle AutoPay off.
Are there different steps for iPhone and Android?
No. It only says to use the Boost Mobile app.
Are supported models or app versions listed?
No.
Can I re-enable AutoPay after turning it off?
Yes. Follow the same steps on the website or in the app and toggle AutoPay back to the on position.
Can I stop auto pay on my Boost Mobile plan?
Yes. You can stop auto pay by toggling the AutoPay setting off in your account on the website or in the app.
Why would I want to stop auto pay on my Boost Mobile plan?
You might want to stop auto pay to switch payment methods, avoid unexpected charges, or pay manually each month.
Will I still be able to make manual payments after turning off auto pay?
Yes. After turning off auto pay, you can still make manual payments each month through the website or app.
