Releasing a phone number from AT&T means porting it to a new carrier, and the entire process hinges on obtaining a Number Transfer PIN (NTP), not on calling AT&T to cancel your service. To release your phone number from AT&T, you must keep your account active and generate this unique 6-digit code, then provide it along with your account number to your new provider.
What releasing a phone number from AT&T really means
When you want to keep your phone number but switch to a different wireless provider, you are "porting" that number out of AT&T. This is what most people mean when they search for how to release a phone number from AT&T. The critical step is not asking AT&T to cancel your line; instead, you must obtain a Number Transfer PIN and give it to the carrier you are moving to. AT&T will automatically close your account once the transfer completes, so do not cancel your service beforehand, your number must remain active to be ported.
Before you start: what you need to release your number
Your new carrier will require three pieces of information to begin the transfer:
- Your AT&T account number
- A Number Transfer PIN (NTP)
- The exact billing address on your AT&T account
If any of these details do not match what AT&T has on file, the port request may be delayed or rejected. Also, if you have Wireless Account Lock turned on, you must turn it off before you can transfer your number. Finally, if you plan to use your current phone with the new carrier, make sure the device is unlocked first.
How to get your AT&T Number Transfer PIN
The Number Transfer PIN is a 6-digit code that is specific to transferring your number, it is not the same as your regular account passcode. This PIN is account-level, meaning it applies to all phone numbers on your account that you wish to port. Because it expires after 4 days, generate it close to the time you plan to submit the transfer request to your new provider. There is no charge from AT&T to request a Number Transfer PIN or to transfer your number.
You have three verified methods to generate the PIN:
- Dial *PORT (*7678) from your AT&T mobile device. Follow the voice prompts and enter your account passcode when asked.
- Use the myAT&T app. You can request a Number Transfer PIN through the myAT&T app by going to your Profile icon, then Settings, selecting Manage or remove account, tapping Settings, scrolling to Transfer phone number, and selecting Request new PIN.
- Generate it online. You can also generate a Number Transfer PIN online by logging into your AT&T account, going to your account profile, selecting Settings, scrolling to Transfer phone number, and selecting Request new PIN.
Giving your information to the new carrier
Once you have your AT&T account number, your Number Transfer PIN, and your exact billing address, provide all three to your new service provider. They will submit the port request to AT&T on your behalf. Mismatched information, such as an incorrect account number or a billing address that does not match, can cause delays or outright rejections. After the request is submitted, wireless number transfers typically take 3-5 business days to complete. Non-wireless number transfers may take 5-7 business days.
What happens after the transfer completes
Once the port goes through, AT&T automatically cancels the wireless line associated with that number. You do not need to call AT&T separately to cancel. However, if your goal is to cancel AT&T service without keeping your number (for example, if you are getting a new number from the new carrier), you must contact AT&T directly by calling 800.331.0500 or using the chat option. For those interested in the broader topic of porting and releasing phone numbers, the process described here is the standard method for AT&T customers.
Frequently Asked Questions
Can I get a Number Transfer PIN if I am not the primary account holder?
Only the account owner or an authorized user with the correct account passcode can generate the Number Transfer PIN. If you are not the primary account holder, you will need that person to generate the PIN or add you as an authorized user first.
What if my Number Transfer PIN expires before the transfer finishes?
If the PIN expires (after 4 days) while the port request is still pending, your new carrier will likely notify you. You will need to generate a new PIN and provide it to them so the process can continue.
Will I lose my voicemails or text messages when I port my number?
Porting only transfers your phone number, not the content on your device or your AT&T voicemail. Back up any important voicemails, text messages, or contacts before initiating the transfer, as they will not move to the new carrier.
Can I port my number if I still have an installment plan or device payment balance?
Yes, you can port your number out even if you have an outstanding device balance. However, AT&T will bill you for the remaining installment payments on your next bill. You may also need to pay any early termination fees if your contract requires them.
How do I check the status of my port request?
AT&T provides a port status page where you can enter your number to see the progress. Your new carrier can also give you updates on the estimated completion time.
