You cannot contact Facebook by phone through any general public support line. Meta’s official help pages state that no public phone number exists for Facebook customer service, and any number you find claiming to be Facebook support is a potential scam.
Can you contact Facebook by phone?
No general public phone number is available for Facebook or any other Meta product. Phone numbers found online that claim to be Meta support are potential scams, according to Meta’s official help pages. Phone support is only documented for a specific paid tier: Meta Verified for businesses.
The only real Facebook phone support: Meta Verified for business
The sole documented phone contact is a “Request a call” option for verified business Pages or verified accounts on Premium or Max plans. This is not general Facebook customer service. Meta Verified phone support is available only on Premium and Max plans. Meta Verified phone support is available in multiple languages, including Arabic, Chinese, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Spanish, Thai, and Turkish.
How to request a call from Meta Verified support
If you have a verified business Page on a qualifying plan, follow these steps on the Facebook mobile app:
- Log into the account that has access to the verified business Page.
- Tap your profile picture in the bottom right. The Meta Verified phone support flow is accessed by first tapping your profile picture in the bottom right of the Facebook mobile app.
- Tap your verified Page.
- Tap Menu below the Page’s profile picture.
- Tap Meta Verified.
- Tap Get Support.
- Select the issue and the business asset(s) you need help with.
- If your plan and issue qualify, choose request a call.
- Follow the on-screen instructions.
This flow is documented only for the Facebook mobile app. No dedicated phone-support flow exists for the desktop site, iPhone settings app, Android settings app, or carrier-specific support.
What to do if you don’t have Meta Verified
For most users, Facebook support is available through the Help Center, Support Inbox, and in-app support tools, not by phone. These are the only safe and official paths for regular users. Use the Help Center to search for solutions, check your Support Inbox for responses from Facebook, and explore in-app support options for reporting problems or recovering accounts.
How to spot and avoid Facebook support scams
Meta’s official help pages warn that phone numbers claiming to be Meta customer support are potential scams. Avoid looking up phone numbers from search results or social media posts that promise direct support. Scammers often pose as Facebook representatives and ask for personal information or payment. Only use the official Help Center, Support Inbox, and in-app support paths to seek help.
Frequently Asked Questions
Can a regular Facebook user call Facebook support?
No.
Is the listed support number real?
No. The official help page warns that phone numbers claiming to be Meta customer support are potentially scams.
Can a verified business request a call?
Yes, if the account qualifies for Meta Verified support and the issue and plan support it, the app flow includes a request a call option.
What if I need help but don’t have Meta Verified?
The documented paths are the Help Center, Support Inbox, and other in-app support tools. Phone support is not available for non-verified users.
