To cancel Boost Mobile, you must call customer care or visit a Boost Mobile store. There is no self-service option to cancel a line through the Boost Mobile app or online account, so you cannot cancel boost mobile from your phone or computer without speaking to someone.
The only 2 ways to cancel boost mobile
You have exactly two options to cancel your service: call Boost Mobile customer care at 833-502-6678, or go to a Boost Mobile store in person. Both methods require you to verify your identity and account details. Do not expect a cancel button in your online account or app, those do not exist for cancellations.
Before you cancel: how to keep your phone number
If you are switching to another carrier and want to keep your phone number, you must port your number out. Do not cancel your Boost Mobile line first. Your Boost Mobile account must be active and in good standing with no outstanding payments. Call Boost Customer Care to request a Port-Out PIN for each number you want to transfer. Once the new carrier completes the number transfer, your Boost Mobile line will automatically cancel. Canceling before the port will cause you to lose your number. Review your Boost Mobile terms and conditions before canceling to understand any potential fees, contract obligations, or specific notice periods.
Step-by-step: cancel by calling customer care
- Call 833-502-6678 (833-50-BOOST). Customer service hours are not guaranteed to be the same every day, so call during standard business hours to reach a representative. You can also try 1-888-266-7848 as an alternative contact.
- Provide your account verification details, such as your phone number, account PIN, and any personal information the agent requests to confirm you are the account owner.
- Tell the agent you want to cancel your Boost Mobile services. Confirm the cancellation and ask for the effective date and any remaining obligations, such as outstanding device payments or charges for the full billing cycle.
- Get confirmation of the cancellation from the agent. Write down the confirmation number or note the date and time of the call.
Step-by-step: cancel at a Boost Mobile store
- Bring a valid government-issued photo ID and any account information you have, such as your phone number or account PIN, to verify your identity at the store.
- Tell the store associate you want to cancel your Boost Mobile services. They will access your account and process the cancellation.
- Ask the associate for a receipt or written confirmation of the cancellation, including the effective date and any remaining balance or device payment obligations.
What to expect after you cancel
Boost Mobile does not prorate charges. If you cancel before your billing period ends, you will be charged for the full billing cycle and will not receive a refund or credit for unused days. If you financed a device through Boost Mobile, you may still owe the remaining balance on that device after cancellation. If you have leased devices, you must return them following Boost Mobile's instructions, which may involve shipping them back or visiting a designated location. You may need to settle outstanding device payments before your device can be unlocked for use with another carrier. New accounts that ported in a number and enrolled in Autopay may qualify for a refund under the 30-day money-back guarantee if canceled within the first 30 days. Re-Boost cards are generally non-refundable and non-returnable. If your account is canceled and you later want to restart service, you may lose your phone number, identification number, or email address. If a phone is not recharged for 6 months, it will be deemed inactive and you will lose your number. Monitor your billing statements after cancellation to verify charges have ceased and there are no unexpected fees.
Frequently Asked Questions
Can I cancel Boost Mobile online or through the app?
No. Boost Mobile does not offer any self-service cancellation option through its website or mobile app. You must call customer care or visit a store.
What is the Boost Mobile customer service number for cancellations?
The primary number to call is 833-502-6678 (833-50-BOOST).
Will I lose my phone number if I cancel my Boost Mobile service?
If you cancel your line before porting your number to another carrier, you will lose the number. To keep it, port out first and the line will cancel automatically.
Does Boost Mobile charge a fee to cancel?
Boost Mobile does not charge a separate cancellation fee, but you will be charged for the full billing cycle if you cancel mid-cycle, and you may still owe any remaining device payments.
Can I get a refund if I cancel within the first 30 days?
Other accounts generally do not receive refunds.
