To install a headset, you connect a wired or wireless headset to your phone or computer and configure it for audio and calls. This guide covers general headset setup and use for smartphones and computers, including basic troubleshooting if the headset isn't recognized.
How to install headset on a smartphone
Connecting wired headsets to an iPhone
Apple documents wired headset use on iPhone by connector type. EarPods with USB-C require an iPhone or iPad with a USB-C connector. EarPods with a Lightning Connector require an iPhone, iPad, or iPod touch with a Lightning connector and iOS 10 or later. EarPods with Lightning Connector require iOS 10 or later. 3.5 mm EarPods or Apple In-Ear Headphones work with models that have a 3.5 mm headphone jack. For iPhone USB-C audio, iPhone 15 and later models have a USB-C connector that can be used to listen with wired headphones or other audio accessories, including EarPods with USB-C sold separately. The Apple USB-C to 3.5 mm Headphone Jack Adapter or the Apple USB-C to Lightning Adapter can be used to play audio through the USB-C connector to other headphones or speakers.
Pairing wireless headsets to Android phones via Bluetooth
Sony’s Android instructions for Google Assistant on its headsets say to connect the headset to the Android smartphone via a Bluetooth connection. After connecting, set the assist and voice input selection to the Google app. For Android, set the assist and voice input selection to the Google app after Bluetooth connection. Then either press and hold the play/call button for about 2 seconds or, on another model, press the play/call button twice within 0.5 seconds.
How to install headset on a computer
Plug the headset into the correct USB or audio jack ports on a PC or Mac. After connecting, select the headset as the default playback and recording device in the computer’s sound settings. Test the audio by playing a sound or recording your voice to confirm the headset is working for both audio and calls.
Adjusting your headset for comfort and sound
Position the headband evenly on the top of your head and adjust the ear cups so they fully cover your ears without pressing too tightly. Set the volume to a comfortable level that allows clear audio without straining. Place the microphone close to your mouth for clear calls during voice calls or online gaming.
Troubleshooting when your headset isn't working
- Check the connection to ensure the headset is properly plugged into the correct port or paired via Bluetooth.
- Make sure the device has the latest iOS or iPadOS if using an iPhone or iPad.
- Restart the device.
- Try a second pair of headphones to rule out a headset issue. If the second pair also fails, contact Apple Support. If headphones do not work, make sure the device has the latest iOS or iPadOS, restart the device, try a second pair of headphones, and contact Apple Support if the second pair also fails.
- Verify the headset is selected as the default audio device in the computer's sound settings.
Frequently Asked Questions
Can I use a headset with my smartphone?
Yes, you can use a headset with your smartphone if it has a compatible audio jack, USB-C port, or supports Bluetooth pairing. Some headsets may require an adapter for newer port configurations.
Can I use a wireless headset?
Yes, wireless headsets connect to your device via Bluetooth or a wireless USB receiver. They require charging and have limitations on range and battery life.
How do I connect a wired headset to my phone?
Plug the headset’s connector into the appropriate port on your phone: a 3.5 mm jack, Lightning connector, or USB-C port. The phone should automatically recognize the headset for audio and calls.
What if my headset isn't recognized?
If the headset is not recognized, check that the connection is secure, restart the device, and ensure the device software is up to date. Test with a second pair of headphones to determine if the issue is with the headset or the device.
