7 Moto G5 Plus Problems And How To Deal With Them

Mobile Phone
Source: T3.com

Welcome to our guide on dealing with common problems faced by Moto G5 Plus users. The Moto G5 Plus is a popular smartphone that offers a great combination of features, performance, and affordability. However, like any other device, it is not immune to issues that may impact its functionality. In this article, we will explore seven common problems that Moto G5 Plus users may encounter and provide practical solutions to resolve them. Whether you are facing battery drain, connectivity issues, or performance lag, we’ve got you covered. After reading this article, you will be equipped with the knowledge and tools to tackle these problems head-on, ensuring a smooth and hassle-free user experience with your Moto G5 Plus.

Inside This Article

  1. Random Reboots
  2. Battery Drain Issues
  3. Overheating Problem
  4. Camera Focus Troubles
  5. Conclusion
  6. FAQs

Random Reboots

One of the most frustrating issues that Moto G5 Plus users may encounter is random reboots. It can be extremely disruptive, especially when you’re in the middle of an important task or conversation. Fortunately, there are a few steps you can take to address this problem and ensure a more stable performance.

The first thing to try is rebooting your phone manually. This may seem counterintuitive, but sometimes a simple restart can resolve software glitches and temporary issues causing random reboots. Hold down the power button until a menu appears, then select “Reboot” or “Restart.” Give your device a few moments to complete the process and see if the random reboots persist.

If the reboots continue, it’s worth considering the possibility of an app or software conflict. Start by checking if any recently installed apps coincide with the start of the random reboots. Uninstalling these apps one by one and observing if the issue persists can help identify the culprit. Additionally, updating all your apps and the operating system itself may resolve compatibility issues that could be causing the reboots.

Another potential solution is performing a factory reset. This should be viewed as a last resort, as it will erase all your data and restore the phone to its original settings. To perform a factory reset, go to the Settings menu, then select “System,” “Advanced,” and “Reset options.” From there, select “Erase all data (factory reset)” and follow the prompts to complete the process. Be sure to back up all important data before proceeding with the reset.

If none of the above steps solve the random reboot problem, it may be indicative of a hardware issue. In this case, it is recommended to contact Motorola customer support or bring your Moto G5 Plus to an authorized service center for further diagnosis and repair.

Dealing with random reboots can be frustrating, but by following these steps and seeking assistance when needed, you can hopefully resolve the issue and enjoy a more stable user experience with your Moto G5 Plus.

Battery Drain Issues

If you’re a Moto G5 Plus user, you may have experienced the frustrating problem of your phone’s battery draining quickly. This issue can greatly affect your day-to-day usage and limit the time you can spend on your phone. Fortunately, there are several steps you can take to address and mitigate this problem.

1. Check for Rogue Apps: One of the primary reasons for battery drain is rogue apps running in the background. To identify the culprit, go to Settings > Battery > Battery Usage. Here, you’ll find a list of apps consuming the most battery power. If you notice any unfamiliar or suspicious apps, uninstall them or disable their background activity.

2. Optimize Display Settings: The display is a major battery drainer. Adjusting your display settings can help conserve power. Lower the brightness level and consider enabling adaptive brightness, which adjusts the screen brightness based on ambient light conditions. Additionally, set a shorter screen timeout duration to minimize battery usage when the screen is idle.

3. Manage App Notifications: Constant notifications from various apps can drain your battery by continually waking up your screen. To manage notifications, go to Settings > Apps & Notifications. From here, you can choose to disable notifications for specific apps or restrict them to only show in the notification shade. This can significantly reduce unnecessary battery consumption.

4. Update Operating System and Apps: Outdated software and apps can sometimes have bugs that contribute to battery drain issues. Make sure your Moto G5 Plus is running on the latest version of Android and that all your apps are up to date. Regular updates often include bug fixes and optimizations that can improve battery performance.

5. Restrict Background Data: Some apps consume battery power even when you’re not actively using them. To limit their background data usage, go to Settings > Network & Internet > Data Usage. Tap on the app you want to restrict and enable the “Restrict App Background Data” option. This ensures that only essential data is exchanged while the app runs in the background, conserving battery life.

6. Disable Unnecessary Features: Certain features like Bluetooth, GPS, and NFC can drain your battery if they are enabled but not in use. Turn off these features when you don’t need them to conserve battery power. You can easily access these options by swiping down from the top of your screen and tapping on the respective icons in the quick settings menu.

7. Factory Reset: If all else fails and your battery draining issue persists, performing a factory reset can help resolve any underlying software issues that may be causing the problem. Before doing so, make sure to back up all your important data as a factory reset will erase everything on your device.

By following these steps, you can actively tackle the battery draining issues on your Moto G5 Plus and ensure longer battery life. Remember to monitor the battery usage regularly and make adjustments as needed to optimize your phone’s performance and battery longevity.

Overheating Problem

One common issue that many Moto G5 Plus users may encounter is overheating. If you find that your phone gets too hot to touch, it can be a cause for concern. However, there are several reasons why your Moto G5 Plus may overheat and solutions to help you deal with this problem.

The first thing to check is whether you are running resource-intensive apps or games for an extended period. These apps can put a heavy load on your phone’s processor, causing it to heat up. To remedy this, try closing unnecessary apps and avoid using your phone excessively for prolonged periods.

Another possible cause of overheating is a malfunctioning or outdated software. Make sure your Moto G5 Plus is running the latest firmware update. Manufacturers often release software updates that address performance issues, including overheating. Keeping your phone’s software up to date can help alleviate this problem.

Furthermore, check if you have any faulty or poorly fitting cases or covers. Some cases may hinder proper airflow and ventilation, leading to overheating. If you notice that your phone gets excessively hot with a case on, consider removing it or switching to a better-designed case that allows for better heat dissipation.

While charging your Moto G5 Plus, it is natural for the device to generate some heat. However, if you notice excessive heat during charging, ensure that you are using the original charger and cable provided by the manufacturer. Using third-party or counterfeit chargers can lead to overheating issues. Additionally, avoid charging your phone in direct sunlight or on surfaces that retain heat.

If the overheating problem persists despite trying these solutions, it might be worth performing a factory reset on your Moto G5 Plus. This will help eliminate any software-related issues that may be causing the overheating. Remember to back up your important data before performing a factory reset, as it will erase all data on your device.

Camera Focus Troubles

One of the common issues faced by Moto G5 Plus users is camera focus troubles. This can be quite frustrating, especially when you are trying to capture a memorable moment or a perfect shot. If you are experiencing difficulties with the camera focus on your Moto G5 Plus, here are a few troubleshooting steps that may help:

1. Clean the lens: Sometimes, smudges, dust, or fingerprints on the camera lens can interfere with the autofocus mechanism. Carefully wipe the lens with a soft, lint-free cloth to remove any dirt or debris. This should improve the focus quality of your camera.

2. Check for software updates: Motorola periodically releases software updates that provide bug fixes and improvements. Make sure your Moto G5 Plus is running the latest software version by going to Settings > System > Advanced > System update. Installing any available updates may resolve any camera focus issues caused by software glitches.

3. Restart the device: Restarting your Moto G5 Plus can help clear temporary software glitches or conflicts that may be affecting the camera focus. To restart your device, press and hold the power button until the power menu appears, then tap on “Restart.”

4. Disable other camera apps: If you have installed multiple camera applications on your Moto G5 Plus, they may interfere with each other and cause camera focus troubles. Try disabling or uninstalling any third-party camera apps and use the stock camera app provided by Motorola.

5. Reset camera settings: Sometimes, incorrect camera settings can lead to focus issues. Go to the camera app settings and tap on the “Reset settings” option to restore the default camera settings. This can help resolve any misconfigured settings that may be impacting camera focus.

6. Perform a factory reset: If none of the above solutions work, performing a factory reset can be a last resort. This will erase all data on your Moto G5 Plus, so make sure to back up any important files. To perform a factory reset, go to Settings > System > Reset > Factory data reset. Select “Reset phone” and follow the on-screen instructions.

If you have tried all the troubleshooting steps mentioned above and are still experiencing camera focus troubles on your Moto G5 Plus, it may be a hardware issue. In that case, it is recommended to contact Motorola customer support or visit an authorized service center for further assistance.


In conclusion, the Moto G5 Plus is undoubtedly a powerful and feature-packed smartphone. However, like any device, it may encounter a few common issues. From battery drain to camera problems, these issues can be frustrating. Fortunately, there are ways to address and resolve these problems.

By following the troubleshooting tips and solutions provided in this article, users can tackle common Moto G5 Plus problems effectively. Whether it’s optimizing battery usage, clearing app caches, or performing a factory reset, these steps can help enhance the overall performance of the device.

Remember, if issues persist, contacting customer support or visiting an authorized service center can provide further assistance. With the right troubleshooting techniques and a little patience, the Moto G5 Plus can continue to deliver an exceptional mobile experience.


1. Why is my Moto G5 Plus not charging?
There could be several reasons why your Moto G5 Plus is not charging. First, make sure you are using the original charging cable and adapter. If you are, try cleaning the charging port gently with a soft brush to remove any debris or dust. If that doesn’t work, try a different charging cable and adapter to see if the issue is with the accessories. If the problem persists, it might be a hardware issue and you should consider contacting Motorola support or visiting a professional technician for further assistance.

2. How do I fix the screen freezing issue on my Moto G5 Plus?
If your Moto G5 Plus screen is freezing, you can try a few troubleshooting steps. First, restart your phone by holding down the Power button and selecting “Restart” from the options. If the problem continues, try clearing the cache partition by booting into the recovery mode. To do this, turn off your phone, then press and hold the Volume Down button and Power button simultaneously until the manufacturer logo appears. Use the volume buttons to navigate to “Recovery mode” and select it by pressing the Power button. Once in recovery mode, select “Wipe cache partition” and reboot your device. If the freezing issue persists, you may need to perform a factory reset. Make sure to back up your data before doing so, as a factory reset will erase all data on your phone.

3. Can I expand the storage on my Moto G5 Plus?
Yes, you can expand the storage on your Moto G5 Plus using a microSD card. The device supports microSD cards up to 128GB in capacity. To expand storage, simply insert the microSD card into the dedicated slot on the side of the phone. Once inserted, you can use the card to store media files, documents, and app data, freeing up space on your phone’s internal storage.

4. How do I take a screenshot on my Moto G5 Plus?
Taking a screenshot on your Moto G5 Plus is simple. Just press and hold the Volume Down button and the Power button simultaneously for a few seconds. You will see a notification indicating that the screenshot has been captured. You can then access and view the screenshot in the Gallery or Photos app.

5. Is the Moto G5 Plus waterproof?
No, the Moto G5 Plus is not waterproof. While it may be able to withstand a few splashes or light rain, it is not designed to be fully submerged in water. Keep your Moto G5 Plus away from water to avoid any damage to the device.