To cancel Consumer Cellular service, call (888) 345-5509. Have your account number and phone number ready before you dial so the process moves quickly.
How to cancel Consumer Cellular service: the direct answer
Canceling Consumer Cellular requires a phone call to customer service. Customer service hours are Monday, Friday 5 AM, 8 PM Pacific, weekends 6 AM, 7 PM Pacific. Follow these steps to complete the cancellation:
- Gather your account number and the primary phone number on the account.
- Call (888) 345-5509.
- Verify your identity with the representative when asked.
- State that you want to cancel your service.
- Confirm the cancellation details, including the date service will end and any final charges.
- Write down the representative’s name, the date and time of the call, and any confirmation number provided.
The representative will explain what happens next, including billing and device return steps. Keep your notes for your records.
The 30-day risk-free guarantee (45 days for AARP and USAA members)
New Consumer Cellular customers are covered by a 100% Risk-Free Guarantee for 30 days from activation. AARP and USAA members receive an extended 45-day risk-free guarantee. During this period, data use is limited to 500MB. If you cancel within the risk-free guarantee, monthly service charges and network activation fees are credited back. Third-party charges and device upgrade fees are not credited. Consumer Cellular provides a free mailing label to return the phone if you cancel within the risk-free guarantee period.
What happens when you cancel after the guarantee period
Outside the risk-free guarantee period, you can still cancel service at any time. Consumer Cellular does not prorate or refund monthly charges on your final invoice. Your service continues until the end of your current billing cycle unless you transfer your number to a different carrier before then. If you have a remaining EasyPay balance for a device, that amount will be due on your final invoice. No early termination fees apply. When canceling mobile orders and carrier service after the guarantee period, you pay for the full billing cycle and any device balance.
Keeping your phone number when you cancel
You can keep your phone number by porting it to a new carrier. Do not cancel your Consumer Cellular service before initiating the transfer. Start the porting process with your new carrier first. You will need your Consumer Cellular account number and the account holder’s billing information. The port must complete before your service ends to avoid losing the number.
Frequently Asked Questions
Can I cancel Consumer Cellular service at any time?
Yes, you can cancel at any time. There are no long-term contracts, but you are responsible for charges through the end of the current billing cycle and any remaining device balance.
Will I lose my data or contacts when I cancel?
Your data and contacts are stored on the phone, not on the Consumer Cellular network. Back up your contacts and data to your computer or cloud storage before canceling. The cancellation itself does not erase your phone.
What should I keep for my records after canceling?
Keep the date and time of your cancellation call, the representative’s name, and any confirmation number. Also save your final invoice showing the last charges and any device return tracking number.
Does Consumer Cellular charge an early termination fee?
No. Consumer Cellular does not charge early termination fees. The only potential charges on your final invoice are the remaining monthly service for the billing cycle and any unpaid EasyPay device balance.
Can I cancel online or by mail?
No. The only way to cancel is by calling (888) 345-5509. There is no online cancellation portal or mail-in cancellation option.
Can I keep my phone number when cancelling?
Porting requires providing information to transfer your number to your new service provider; contact the new provider for instructions.
