To change phone number on Klarna, you need to add and verify your new number before removing the old one. This process keeps your account secure and ensures you continue receiving payment reminders and notifications after getting a new phone or switching carriers.
Step 1: Add your new phone number
Open the Klarna app and tap your Profile in the top-left corner of the Home screen. Navigate to Account info and address, then tap Phone Number. Tap Add number and enter your new phone number, making sure the country code is correct.
Step 2: Verify your new phone number
A verification code will be sent to your new phone number. Enter this code in the app to confirm the number belongs to you. During the verification process, you may also be asked to scan a valid identification document and take a quick video selfie. This extra security step helps protect your account when updating phone number on apps and accounts like Klarna.
Step 3: Remove your old phone number
After the new number is verified, you can remove your old phone number from the same Phone Number section in Account info and address. You will receive an email confirmation once your old phone number has been successfully removed.
Troubleshooting: Didn't get the verification code?
If you do not receive the verification code, first double-check that you entered the correct phone number and included the country code. Toggle flight mode on and off before resending the code, as this can resolve network issues. It is also recommended to update the Klarna app to the latest version, as outdated apps can cause problems with verification links. After trying these fixes, resend the code from the app.
Frequently Asked Questions
Can I change my number without the app?
No, you must use the Klarna app to change your phone number. The process requires navigating the app's Profile and Account info sections, which are not available through the website or other methods.
What if I lost access to my old number?
You will need to contact Klarna customer support directly. The standard process requires access to your old number to receive the verification code, so support can help verify your identity through alternative methods.
Is ID verification always required?
No, ID verification is not always required. You may be asked to scan an ID document and take a video selfie during the verification process, but this step is not guaranteed for every phone number change.
How long does the verification code take to arrive?
The code typically arrives within a few seconds via SMS. If you do not see it, check your message inbox and spam folder, then try the troubleshooting steps above before resending.
Will changing my phone number affect my Klarna card?
No, changing your phone number does not affect your Klarna card or any active payment plans. The update only changes how Klarna contacts you for notifications and reminders.
What is required the first time I log in to my Klarna account?
The first time you log in to your Klarna account, you are required to verify both your email and phone number.
Related reading: How To Change Microsoft Phone Number.
