I Can’t Listen To Music In My 2017 Subaru Crosstrek; The Phone Icon Pops Up When I Put The Music

Source: Guidingtech.com

Are you frustrated because you can’t listen to music in your 2017 Subaru Crosstrek, and the phone icon keeps popping up when you try to play music? This issue can be quite perplexing, especially when all you want to do is enjoy your favorite tunes during your drive. Fortunately, there are several potential reasons for this problem, and understanding them can help you troubleshoot and resolve the issue effectively. In this article, we’ll delve into the possible causes of this perplexing predicament, explore potential solutions, and provide valuable insights to help you enjoy uninterrupted music playback in your Subaru Crosstrek. Let’s unravel the mystery behind the intrusive phone icon and reclaim your music-listening bliss on the road.

Inside This Article

  1. Issue Description
  2. Troubleshooting Steps
  3. Possible Solutions
  4. Conclusion
  5. FAQs


Issue Description


Are you experiencing the frustrating issue of being unable to listen to music in your 2017 Subaru Crosstrek? You’re not alone. Many drivers have encountered the perplexing scenario where the phone icon unexpectedly pops up when attempting to play music through their vehicle’s audio system. This issue can disrupt your driving experience, leaving you without your favorite tunes to accompany your journeys. Understanding the root cause of this problem is the first step toward finding a solution that allows you to enjoy uninterrupted music playback in your Subaru Crosstrek.

When you connect your phone to your car’s audio system, you expect to seamlessly stream music without any interruptions. However, the appearance of the phone icon instead of the music playback interface can be both puzzling and inconvenient. This issue may lead you to wonder why your car seems to prioritize phone functionality over music, especially when you’re eager to enjoy your carefully curated playlists or favorite radio stations during your travels.


Troubleshooting Steps


If you’re facing the issue of the phone icon popping up when you try to play music in your 2017 Subaru Crosstrek, there are several troubleshooting steps you can take to resolve the issue. Here’s a comprehensive guide to help you troubleshoot and address this frustrating problem.

1. Check Bluetooth Connection: Ensure that your phone is not connected to the car’s Bluetooth system when attempting to play music. If it is connected, disconnect the Bluetooth and try playing the music again to see if the issue persists.

2. Restart Your Phone: Sometimes, a simple restart can resolve connectivity and compatibility issues. Turn off your phone, wait a few seconds, and then turn it back on before attempting to play music in your car.

3. Update Phone Software: Make sure your phone’s operating system is up to date. Check for any available software updates and install them if necessary. Outdated software can sometimes cause compatibility issues with car audio systems.

4. Check Car Audio Settings: Verify that the car’s audio settings are configured correctly. Ensure that the music source is set to the appropriate input and that any audio settings related to Bluetooth or phone integration are adjusted as needed.

5. Reset Car’s Infotainment System: If the issue persists, consider resetting the car’s infotainment system to its default settings. This can often resolve software glitches and restore normal functionality.

6. Consult the Owner’s Manual: Refer to the owner’s manual for your 2017 Subaru Crosstrek to understand the specific audio system features and troubleshooting tips provided by the manufacturer.

By following these troubleshooting steps, you can systematically address the issue of the phone icon appearing when you try to play music in your Subaru Crosstrek. If the problem persists despite these efforts, it may be necessary to seek assistance from a professional automotive technician or the car’s dealership to diagnose and resolve the underlying cause.

Possible Solutions

1. Check for System Updates: Ensure that your Subaru Crosstrek’s infotainment system is running the latest software version. Manufacturers often release updates to address compatibility issues and improve overall performance. Visit the official Subaru website or contact your local dealership for guidance on updating the system.

2. Reset Bluetooth Connection: Sometimes, glitches in the Bluetooth connection can cause unexpected behavior. Try unpairing your phone from the car’s system and then re-pairing it. This process can establish a fresh connection, potentially resolving the issue of the phone icon appearing when playing music.

3. Clear App Cache and Data: If you’re using a specific music app that triggers the phone icon, clearing the app’s cache and data can help. Navigate to your phone’s settings, locate the app in question, and clear its cache and data. This action can eliminate any stored preferences or temporary files causing the unexpected behavior.

4. Consult Subaru Service Center: If the issue persists, it’s advisable to seek assistance from a Subaru service center. The technicians can perform a thorough diagnosis of the infotainment system and address any underlying technical issues that may be contributing to the problem.


Customizing your phone and car settings can significantly enhance your driving experience. By understanding the intricacies of your phone and car’s technology, you can troubleshoot issues such as the phone icon popping up when you try to listen to music in your 2017 Subaru Crosstrek. Whether it’s adjusting Bluetooth settings, exploring software updates, or seeking professional assistance, taking proactive steps can lead to a seamless integration of your phone and car audio system. Embracing these customization opportunities ensures that you can fully enjoy your favorite tunes on the road, without any interruptions or distractions.


1. Why does the phone icon pop up when I try to play music in my 2017 Subaru Crosstrek?
The phone icon popping up when attempting to play music in a 2017 Subaru Crosstrek can be due to various reasons, such as Bluetooth connectivity issues, software glitches, or incompatible file formats. It's recommended to check the Bluetooth settings, update the car's software, and ensure that the music files are compatible with the car's audio system.

  1. How can I troubleshoot the phone icon issue in my 2017 Subaru Crosstrek?
    To troubleshoot the phone icon issue, start by checking the Bluetooth connections, restarting the car's audio system, and updating the car's software to the latest version. Additionally, ensure that the music files are in a supported format and try using a different music streaming app to isolate the problem.

  2. Is there a way to customize the audio settings in a 2017 Subaru Crosstrek?
    Yes, the 2017 Subaru Crosstrek typically offers various audio customization options, including equalizer settings, sound balance, and audio presets. You can access these settings through the car's infotainment system or audio controls to tailor the sound according to your preferences.

  3. Can I use third-party apps to enhance the music experience in my 2017 Subaru Crosstrek?
    While the 2017 Subaru Crosstrek's infotainment system may support certain third-party music apps, it's essential to verify compatibility and ensure that these apps adhere to safe usage while driving. Always prioritize road safety and compliance with local regulations when using apps in the car.

  4. What are the recommended music file formats for playing music in a 2017 Subaru Crosstrek?
    Commonly supported music file formats for the 2017 Subaru Crosstrek include MP3, AAC, WMA, and WAV. It's advisable to use these standard formats to ensure seamless playback and compatibility with the car's audio system.