To change your phone number on a PlayStation account, log in to the official PlayStation website and navigate to the Security tab in your account settings. This is the primary method for updating your contact information while you still have access to your account.
How to change your phone number on your PlayStation account
The complete, verified step-by-step process for updating a phone number while still able to log in is done through the PlayStation website. You can also change your phone number through the mobile app. Keeping your number current is essential for account security, receiving verification codes, and staying informed about important notifications. The process of changing your phone number ensures you maintain control over your account.
- Log in to your PlayStation account on the official PlayStation website using your username and password.
- Go to the Account Settings page.
- Navigate to the Security tab in the left-hand sidebar.
- If a number is already linked, click the Edit button next to the current number. If no number is linked, select Add Mobile Number. The phone number settings option is labelled as 'Mobile Number'.
- Follow the on-screen instructions to enter your new phone number.
- You will receive a verification code via SMS to the new number. Enter the code into the provided field and select Verify.
- Your phone number will then be successfully updated on your PlayStation account.
What if you're locked out of your old number?
If you no longer have access to your old phone number and are experiencing issues with 2-step verification, you cannot change the number through the website because you cannot receive the verification code. If you forget your login credentials or are locked out, an updated phone number makes account recovery faster because PlayStation may send recovery codes or reset information to it. In this situation, the recommended course of action is to contact PlayStation Support for assistance with account recovery. They will guide you through the verification process to prove your identity and help you regain access to your account and update your contact information. If you no longer have access to the old phone number, you can try alternative account recovery methods like email verification or security questions, if available. This also applies when you need help removing phone numbers from accounts that you can no longer access. In some cases, if you cannot regain access to your previous phone number, you may need to create a new PlayStation account.
Troubleshooting the verification code
If you do not receive the SMS verification code, first check your spam or junk message folders. Wait a few minutes and try requesting a new code. Ensure you are entering the code correctly, as it is case-sensitive. If you continue to have trouble, request a new verification code and try again. Multiple unsuccessful attempts may temporarily lock your account as a security measure; if this happens, follow the instructions on the PlayStation website to regain access. For issues related to updating phone number on apps, the same troubleshooting steps apply.
Frequently Asked Questions
Will changing my phone number affect my game saves or gaming progress?
No, changing your phone number on your PlayStation account does not impact your gaming progress or saved data. The phone number is used for account security and communication purposes only and is not tied to your game saves.
Is there a limit to how many times I can change my phone number?
While there is no official limit set by Sony, it is recommended to avoid frequent changes. Excessive changes may raise security concerns and could lead to temporary restrictions or additional verifications to confirm account ownership.
Can I use a landline number instead of a mobile number?
The verification process requires receiving an SMS code, so you must use a mobile number capable of receiving text messages. Landline numbers that cannot receive SMS are not supported for this purpose.
What if I enter the wrong verification code too many times?
Multiple incorrect attempts may temporarily lock your account as a security measure. Follow the instructions provided on the PlayStation website to regain access, and then request a new verification code to try again.
Will PlayStation send promotional texts to my new number?
Your phone number may be used by PlayStation for communication purposes, including account security alerts and, if you have opted in, promotional offers and updates. You can manage your communication preferences in your account settings.
