To remove a phone number from an Amazon account, log into your account on the website or app, navigate to the "Login & Security" section, and either click a "Delete" button next to the number or replace it with a new one. This process is the direct way to remove a phone number from an Amazon account when you need to update contact details, enhance privacy, or stop unwanted calls.
Why remove a phone number from an Amazon account
Common reasons include privacy concerns, you may want to limit the personal data tied to your account. Switching to a new number requires removing the old one to keep notifications and account recovery working. If you sell or give away a device, deleting your number prevents the new owner from accessing your account or receiving your messages. Removing a phone number can also stop spam calls or promotional texts sent to that line.
How to remove a phone number from your Amazon account
You must be logged in to make this change. On the Amazon website, hover over "Accounts & Lists" and click "Account." Then click "Login & Security" from the account settings page. You may be prompted to re-enter your password for security verification before proceeding.
- Locate the "Mobile Number" or "Primary Mobile Number" section.
- Click the "Edit" button next to it.
- If a "Delete" button is present next to your mobile number, click it and confirm the removal. If you have multiple phone numbers linked to your Amazon account, you can choose which one you want to remove by following the same steps mentioned earlier. Simply select the phone number you wish to remove and click on 'Delete.'
- If a direct "Delete" button is not available, effectively remove the old number by replacing it with a new one.
On the Amazon app, tap the menu icon (three horizontal lines), go to "Account," then "Login & security" under Account Settings. Enter the One-Time Password (OTP) sent to your registered mobile number to proceed, then select "Edit" next to the mobile phone number to change it.
Remove a phone number used for two-step verification
If the phone number is linked to Two-Step Verification (2SV), its removal requires specific steps within the 2SV settings. Go to "Login & security," select "Manage" or "Edit" beside "Two-Step Verification (2SV) Settings," locate the phone number in the "Enrolled 2SV Authenticators" section, and click "Remove." Alternatively, you can disable Two-Step Verification by selecting "Edit" beside "Two-Step Verification (2SV) Settings" and choosing "Disable Two-Step Verification," then verifying with a code. Note that for Amazon KDP accounts, Two-Step Verification cannot be disabled, but phone numbers associated with 2SV can be updated or removed within the "Manage" section of 2SV settings.
What to do if you cannot log in
You must be able to log into your Amazon account to remove or change a phone number. If you no longer have access to the old phone number and cannot log in, you may need to contact Amazon Customer Service for help restoring account access.
Frequently asked questions
Can I have multiple phone numbers on my Amazon account?
Yes, it is possible to have multiple phone numbers registered to an Amazon account. However, a single phone number cannot be used for more than one Amazon account.
What if I accidentally delete the wrong phone number?
If you remove the wrong number, you can add it back by following the same steps in "Login & Security" and entering the number again. You will need access to that phone to receive a verification code.
Will removing my phone number affect my account security?
Removing a phone number may reduce your account recovery options and could affect two-step verification if that number was your only authenticator. Ensure you have an alternative contact method, such as a verified email address, and consider enabling other security measures like a backup 2SV method. Removing a phone number from your Amazon account might affect the security of your account to some extent. It's crucial to remain vigilant and utilize other security measures provided by Amazon, such as two-factor authentication, strong passwords, and account monitoring, to ensure the safety of your account.
Does removing a phone number stop spam calls from Amazon?
Yes, removing a phone number from your account can help reduce unwanted calls or promotional messages sent to that line. For further control, you can also adjust your notification preferences within account settings.
Is there a rule about removing phone numbers from accounts and devices?
When removing phone numbers from accounts and devices, remember that each phone number can only be linked to one Amazon account. If you are selling a device, deleting the number ensures the new owner cannot access your account or receive your communications. If you use other Amazon services or devices, like Amazon Alexa, removing a phone number may have implications on those services as well. Take the time to understand the consequences and consider if there are any necessary adjustments or updates to be made in the other areas of your Amazon ecosystem.
