To change mobile number Amazon account settings while you still have access to your old number, sign in and update it in your account's Login & Security section. If you no longer have access to the old number, especially with two-step verification enabled, you will need to contact Amazon Customer Service for account recovery.
Update your number on the Amazon website
- Visit the Amazon website and sign in.
- Go to the "Accounts & Lists" section in the top right corner.
- Navigate to "Your Account" > "Login & Security". Sign in again if prompted.
- Verify the current mobile number displayed to confirm your identity and prevent issues.
- If the current number displayed is outdated or incorrect, update it to avoid future inconvenience.
- Tap on the "Edit" option next to the phone number.
- Enter the new phone number.
- Click on "Save changes".
- Follow further instructions to verify the new number.
Your mobile number should now be saved.
Update your number in the Amazon mobile app
- Open the Amazon app and sign in if you have not already.
- In the mobile app, navigate to 'Account & Lists' in the bottom right corner, then select 'Your Account'.
- Go to "Account" and open "Login & security" under Account Settings.
- You will receive a One-Time Password (OTP) notification sent to your registered mobile number. Enter the OTP and continue.
- Select "Edit" next to the mobile Phone number.
- Add the new mobile number and continue.
- Click "OK" when a prompt is sent to verify the mobile number.
- The app may send a verification code via SMS or email to ensure the security of the update.
- Complete the further instructions and click on "Done".
What to do if you no longer have access to the old number
If you have two-step verification enabled and no longer have access to your old phone number, you may need to contact Amazon Customer Service for account recovery. The standard self-service steps will not work because you cannot receive the verification code sent to the old number. If you no longer use the email or mobile number associated with your Amazon account and cannot log in, you may need to contact Customer Service for help restoring access.
Getting help from Amazon Customer Service
When the self-service steps fail or you are locked out, contact Amazon Customer Service. You can reach support through the website or mobile app by navigating to the "Help" or "Contact Us" section. Options include live chat, requesting a callback, sending an email, or placing a direct call to their helpline. A representative can assist with account recovery and updating your number when you cannot complete the process yourself.
Frequently Asked Questions
Will changing my phone number affect my Amazon Prime membership?
No, changing your mobile number does not affect your Amazon Prime membership. However, keeping your new number up to date ensures you receive important notifications and updates related to your Prime membership.
Is there a waiting period for the new number to be updated?
The new mobile number is updated on your Amazon account immediately after you complete the verification process.
Can I change my number if I only have access to my email but not my old phone?
If you can still sign in using your email and password, you may be able to update the number through the website or app as long as you can receive the OTP sent to the old number. If you cannot receive that OTP, you will need to contact Customer Service.
What should I do if I encounter issues while trying to change my mobile number on Amazon?
Check that your old phone has signal and that SMS is not blocked. You can request the code again after a short wait. If it still does not arrive, contact Amazon Customer Service for alternative verification options.
