Facebook Messenger is one of the widely used third-party messaging apps today. The app essentially ensures no one misses out on important updates from family and friends through its robust chat and notification functionalities. On top of that, the ability to do voice and video calls are some of its strengths. But what do you do when you find that all of a sudden, Messenger is not working? The sounds won’t go off, the chat heads won’t appear when a new message comes through, or it is suddenly not loading.
There are a number of reasons why Messenger would suddenly not work, but it only means one thing — you can’t ”be together, whenever”. Fortunately, there are ways to troubleshoot the issue when you find Messenger not working as well. This article will explore the common reasons and known ways to address this issue when it arises.
Inside This Article
- Ways to Fix Messenger Not Working
- Is Your Messenger Still Not Working?
Messenger is not immune to hiccups and glitches. But all is not lost because when it happens. These ways to fix them might come in handy to be able to get it working again.
When you start noticing something off with Messenger (or with any other apps), the best thing to do first is to restart your device. Doing so will clear any cache and memory that might have been clogging the system’s functions.
All you have to do is exit the Messenger app and then locate the power button on your device and prompt the phone for a shutdown. Next, give it at least 15 seconds before pressing the power button to boot your device again. Once the device is powered up, relaunch the Messenger app and see whether that fixes the issue.
This specific troubleshoot is done differently depending on your platform. Here’s how:
- Go to Settings then scroll down to General.
- Select iPhone Storage.
- After your device calculated the storage count, select the Messenger app.
- On the app’s page, tap Offload App.
This option will delete data that comes along with your download from the Apple App Store except for the data unique to you as the user. After that’s done, you can Reinstall the app.
- Open your device’s Settings interface and open Apps & notifications.
- Tap the Messenger option to open the menu.
- Tap on Storage & cache under the App Info interface.
- Select to Clear storage.
This prompts the device to clear the cache. Relaunch the Messenger app after.
Also Read: 20 Best Android Messaging Apps of All Time
Another way to address an issue relating to Messenger not working is by simply uninstalling and reinstalling the app. This allows for fresh data to be installed on your device and ensures you have the latest version of the app.
For iPhone/iPad devices, simply long-press the Messenger app icon on your home screen until the menu comes out. Select Remove App to delete the app. After which, restart your device. Once done, go to Apple App Store and download the Messenger app again.
For Android devices, open Google Play Store and search for Messenger. Once the app displays the preview page, tap Uninstall to remove Messenger from your phone. Restart the device once done. Reinstall Messenger once the device powers up by going to Google Play Store.
Oftentimes, we experience internet fluctuation or hiccups that may affect the way mobile apps, like Messenger, perform. When this happens, it pays to check your WiFi network whether there is an internet connection. While on it, check your modem whether there are hardware issues that need fixing. You can turn off your modem and give it at least 15 seconds before powering it back on. Also, make sure you are not out of range of your Wi-Fi network.
If you are using mobile data, check whether you still have credits from your plan to be able to access the internet.
Background app refresh is a feature available for both Android and iOS platforms. This feature allows any app to download new data and information in the background. Some are concerned that turning it on consumes more data than necessary but it does come with its merits. If you are encountering hiccups with Messenger, it might help to turn this feature on.
- Open the Settings interface then click on Apps & Notifications.
- Tap Manage apps or See all apps.
- Select Messenger on the list.
- Next, tap on Mobile data & Wi-Fi
- Make sure “Background data” is turned on.
- Open Settings then go to General.
- Select Background App Refresh. Make sure the option is enabled either by WiFi or Wi-Fi and Mobile Data.
- From the list of apps, make sure the feature is enabled for Messenger. You can also de-select apps from the list.
The latest versions of the Android and iOS environments have the feature called Do Not Disturb. This allows users to temporarily mute notifications from apps while attending to other important things that need some focus. If you are wondering why Messenger chat heads are not working on Android devices, this could be a result of DND Mode. To turn it off, here’s what you need to do.
- Swipe down from your screen to open the Notification Center.
- If the DND toggle is on (usually in blue), tap on it to turn it off.
You might wonder why you are not getting notifications from Messenger all of a sudden and think something is wrong with the app. However, most times, it can be a result of some glitch wherein the notification for Messenger has been disabled. Fortunately, this is easy to fix.
- Long press on the Messenger app icon to open the floating menu.
- Tap on the small “i” icon to open the menu for Messenger.
- Under the Privacy menu, tap Notifications.
- Make sure Notifications are allowed and toggle “Show Notifications” on.
- Go to Settings then tap Notifications.
- First, make sure “Show Previews” is set to “Always”.
- Next, scroll down and tap on Messenger.
- Now make sure to toggle “Allow Notifications” on.
- Under Alerts, toggle on Sounds and Badges.
- Under Lock Screen Appearance, “Show Previews” must be set to Always.
On rare occasions, similar to the issue with Messenger for iOS when iOS 15 was launched, bugs on the OS would cause issues with some apps. In this case, previews of messages were not showing on Messenger. This only puts emphasis on the need to always check for available OS updates for both Android and iOS platforms as developers release them to fix bugs and offer support for your device.
For Android, simply go to Settings, select System, and then System Update. For iOS, open Settings, tap General, select Software Update. When an update is available, make sure to download and install it on your device.
We suggest this troubleshoot when the previous options did not do anything to solve the issue. Which we doubt. But just in case they don’t this might be the solution.
- Open the Settings app then scroll down to General Management.
- Scroll down and tap on Reset.
- Select Reset All Settings.
- Open the Settings interface then tap General.
- Scroll down and select Transfer or Reset iPhone/iPad
- Next, select Reset then tap Reset All Settings.
Both options for Android and iOS will not result in the deletion of data. Rather, this will only restore all configurations you did to factory settings. Some of these settings might have caused Messenger not working and resetting these settings might put the app in working condition once again.
It’s supposed to be rare, but recently Messenger has been encountering system outages more often. This occurrence often trends on Twitter with the #messengerdown.
No, your wifi isn't out. We’re working to get things back to normal as quickly as possible. #messengerdown
— Messenger (@messenger) November 3, 2021
In case your Messenger app is not working, might as well go ahead and check Twitter if #messengerdown is trending. Next, try to check their Twitter page for updates. But you can also check down detector apps or websites to double-check whether your region is experiencing a system outage causing the app to not work temporarily.
One or two of these troubleshooting items will solve your issues with the Messenger app in no time. You might not use them all the time, but when the need arises, it’s good to know that Cellular News has outlined effective ways to fix the issue. But as we always emphasize, any mobile app is vulnerable to hiccups as a result of bugs or settings issues; it’s a common theme across the board. But we hope these troubleshooting items help you address some issues with your Messenger app.
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