To set up voicemail on your Mitel phone, you must first access the voicemail menu from your handset and follow the system prompts to create a new passcode and record your personal greeting. The exact steps for setting up and managing voicemail depend on whether your system runs MiVoice Business or MiVoice Connect, but the process always begins with confirming that voicemail has been enabled by your system administrator.
Before you set up voicemail on your Mitel phone
Voicemail functionality must be configured by your system administrator before you can complete the setup. On Mitel 6905 and 6910 IP phones, the guides state that an administrator must program a Message line key or a Voice Mail key for voicemail to work. Contact your administrator to verify that voicemail is enabled for your extension and that the required key is programmed on your phone.
How to access the voicemail menu
The method to reach the voicemail passcode prompt depends on your phone system.
On MiVoice Business
- Lift the handset or use handsfree dialing.
- Dial the Message Center extension or press the Message key.
- When the system prompts you, enter your passcode.
On MiVoice Connect
- Press the Voice Mail key, press Call VM, or lift the handset and press #.
- Enter your voicemail password or PIN, then press #.
If you are checking voicemail from another extension on MiVoice Connect, press # twice, enter your extension, then enter your voicemail password or PIN and press #.
Setting up your passcode and personal greeting
When you access voicemail for the first time, the system will guide you through setup. On MiVoice Business, the default passcode is used for initial setup. After dialing the Message Center extension or pressing the Message key and entering the default passcode, you will be prompted to record your name and greeting. The UNC Mitel Communicator guide specifies the default passcode is 996200#. On MiVoice Connect, enter the default passcode, follow the prompts to change your passcode, then record your name and greeting. The new passcode must be numerical. On MiVoice Business the passcode can use digits 0 to 9 and can be up to 12 digits. Some systems, such as the UNC Mitel Communicator, specify a new passcode must be exactly 6 digits. Record your name and greeting clearly when prompted.
Managing your voicemail options
You can change playback settings and re-record your name or change your password through the Mitel Connect Telephony for Microsoft settings menu. To adjust playback, go to the Mitel logo, then Settings, then Voicemail > Playback, and select Play envelope information when listening to messages. To change your password or re-record your name, go to the Mitel logo, then Settings, then Voicemail > Setup. There you can click Set New Password to change your password or click Record New Name to record your name again.
Frequently Asked Questions
What do I do if I forget my voicemail passcode?
If you forget your voicemail passcode, contact your system administrator. They can reset your passcode and provide you with a temporary one to regain access to your voicemail.
Can I set up multiple voicemail greetings on my Mitel phone?
Yes, you can set up different greetings for different situations, such as a standard greeting for when you are unavailable and a separate greeting for when you are on vacation. Access the voicemail settings menu and select the option to manage greetings to record and save multiple greetings.
How do I check my voicemail from an external phone?
On MiVoice Connect, dial your voicemail access number, or dial your direct inward-dial number and press *#, then enter your extension and voicemail password or PIN. On MiVoice Business, check with your system administrator for the external access number.
How do I change the number of rings before voicemail picks up?
To change the number of rings before voicemail answers, access the voicemail menu and look for the option to manage voicemail settings. The exact option name varies by system; consult your phone system documentation or administrator for the specific setting.
Can I forward voicemail messages to another number or email?
Yes, Mitel voicemail systems typically offer message forwarding. Access the voicemail menu and look for the message forwarding option to send messages to another phone number or email address.
iPhone voicemail setup
In Unified layout, tap Voicemails, tap Edit, then tap Edit Voicemail Greeting. In Classic layout, tap Voicemail, then tap Greeting. Choose Default or Custom; if Custom, you can record a new greeting. Live Voicemail is turned on in Settings, then Apps, then Phone. Apple's iPhone page does not state a voicemail length or greeting limit.
