To change your phone number in Mint Mobile, you must call their Care team directly at (800) 683-7392. There is no self-service option on the website or app to change your number; a phone call is the only way to complete this process.
Before you call: What to know and have ready
Before dialing, understand that Mint Mobile allows only one number change per six-month period. Have your account details ready for a short verification process with the Care team. You will need to go through a short verification process with the Care team before your number change can be initiated. Your new number will be randomly generated based on the ZIP code you provide, so know your current ZIP code before calling.
What happens during the call
- Dial (800) 683-7392 and speak to a Mint Mobile Care agent.
- Complete the short verification process, which may include confirming your account PIN, full name, and billing address.
- Request the number change. The agent will process it immediately.
- The new number will be effective immediately as soon as the agent processes the change.
What to expect with your new number
There is no charge from Mint Mobile for changing your phone number. The new number is randomly generated based on your ZIP code, and Mint Mobile cannot guarantee a specific area code. Once the change is made, it is permanent, you cannot change back to your previous number. Changing your phone number will not affect contacts or messages stored on your phone.
Getting a new number during initial activation
If you are activating a new Mint Mobile plan, you can choose to "Get a new number" during the SIM card activation process. When getting a new number during initial activation, it will auto-generate based on the ZIP code you provide and availability in that area. This is the only time you can get a new number without calling customer support.
After your number has been changed
Once your number is updated, notify friends and family of your new contact information. You must also update your phone number with any services that use it for two-factor authentication, verification, or communication, such as banks, social media accounts, and messaging apps.
Frequently Asked Questions
Is there a fee to change my phone number with Mint Mobile?
No, Mint Mobile does not charge any fee for changing your phone number. The service is completely free when you call the Care team.
Will changing my number affect my current Mint Mobile plan?
No, changing your phone number does not impact your plan, data balance, or account settings. Your plan continues as normal with the new number.
Can I choose my new area code when changing my number?
You cannot choose a specific area code.
Can I revert to my old phone number after changing it?
No, once your phone number has been changed, it cannot be changed back to the previous number. The change is permanent.
How do I switch to Mint Mobile if I want a new number?
When you activate a new Mint Mobile plan, you can select "Get a new number" during the SIM card activation process. This will auto-generate a number based on your ZIP code.
How do I cancel Mint Mobile if I decide not to keep my new number?
To cancel Mint Mobile, you would need to call the Care team at (800) 683-7392. They can assist with cancellation procedures, though note that number changes are permanent and cannot be undone.
How do I get my Mint Mobile account number to use with another carrier?
Your Mint Mobile account number can be obtained by calling the Care team at (800) 683-7392. They will provide it after verifying your identity, which you may need if you plan to port your number to another provider.
