Have you ever experienced the frustration of your Samsung S20 phone not ringing when you receive a call? It’s a common issue that many users have encountered, and it can be quite perplexing. You eagerly await an important call, only to realize that your phone remained silent, leaving you unaware of the incoming call.
In this article, we will explore the possible reasons why your Samsung S20 phone may not be ringing when you receive a call. We will delve into both software and hardware factors that could contribute to this issue. So, sit tight as we uncover the potential causes and solutions to ensure that you never miss an important call on your Samsung S20 phone again.
Inside This Article
- Troubleshooting Steps
- Check volume and notifications settings
- Ensure the phone is not on silent or in vibrate mode
- Disable do not disturb mode
- Reset app preferences and perform a soft reset
- Conclusion
- FAQs
Troubleshooting Steps
Is your Samsung S20 phone not ringing when you receive a call? Don’t worry, it’s a common issue that can be easily resolved. Follow these troubleshooting steps to get your phone ringing again:
1. Check volume and notifications settings: Start by making sure that the volume on your phone is turned up. Go to the sound settings and verify that the ringtone volume is not set to mute. Also, check the notifications settings to ensure that the call ringtone is properly selected.
2. Ensure the phone is not on silent or in vibrate mode: Sometimes, the phone may be set to silent or vibrate mode accidentally. Check the physical buttons on the side of your phone and make sure the silent or vibrate switch is not activated. You can also try adjusting the volume slider to disable silent or vibrate mode.
3. Disable do not disturb mode: If your phone is in do not disturb mode, it will not ring when you receive a call. Swipe down from the top of your screen to access the quick settings panel and look for the do not disturb icon. If it’s enabled, tap on it to turn it off.
4. Reset app preferences and perform a soft reset: Sometimes, incorrect app settings or a software glitch can cause issues with the phone not ringing. To fix this, go to the settings menu, then navigate to Apps or Applications. Tap on the three-dot menu, select “Reset app preferences,” and confirm. After that, perform a soft reset by restarting your phone.
By following these troubleshooting steps, you should be able to resolve the issue of your Samsung S20 phone not ringing when you receive a call. If the problem persists, it’s advisable to contact Samsung support for further assistance.
Check volume and notifications settings
One of the first things to check when your Samsung S20 phone is not ringing when you receive a call is the volume and notifications settings. It’s possible that the volume might be set too low or that the notifications for incoming calls are turned off.
To check the volume settings, simply press the volume up button on the side of your phone to increase the volume. You can also go to the Settings menu and navigate to Sound & Vibration or Sounds and vibration, depending on your phone’s specific settings. From there, make sure that the ringtone volume is turned up to an audible level.
Next, check the notifications settings to ensure that incoming calls are not silenced. Go to the Settings menu and navigate to Notifications or Sound & notifications. Look for the option that controls the ringtone for incoming calls and make sure it is enabled. You can also check if there are any specific app settings that could be muting the incoming call notifications.
If the volume and notifications settings are correctly configured, but your phone still does not ring when you receive a call, proceed to the next troubleshooting step.
Ensure the phone is not on silent or in vibrate mode
One common reason why your Samsung S20 phone may not be ringing when you receive a call is that it could be in silent or vibrate mode. These modes are designed to mute or minimize notification sounds, including incoming calls.
To check if your phone is in silent mode, simply press the volume down button on the side of your device until you reach the lowest setting. You can also look for the bell icon with a line through it in the status bar, indicating that the ringer is muted.
If your phone is in vibrate mode, you will feel a vibration instead of hearing a ringtone when you receive a call. To switch off vibrate mode, press and hold the volume down button until the vibrate icon disappears from the status bar. Alternatively, you can go to the Settings menu, tap on Sound and Vibration, and adjust the vibration settings to your preference.
If you have confirmed that your Samsung S20 is not in silent or vibrate mode but still experiencing issues with the ringer, proceed to the next troubleshooting step.
Disable do not disturb mode
If your Samsung S20 phone is not ringing when you receive a call, one possible explanation could be that the Do Not Disturb mode is enabled. This mode is designed to silence notifications and calls during specific periods or when manually activated. While it can be useful in certain situations, it may sometimes accidentally be left on, causing your phone to remain silent.
To disable the Do Not Disturb mode on your Samsung S20, follow these steps:
- Swipe down from the top of the screen to access the notification panel.
- Tap on the “Do Not Disturb” icon or locate the “Do Not Disturb” option in the quick settings menu.
- Check if the “Do Not Disturb” mode is enabled. If it is, tap on the icon or toggle it off to disable it.
Once you have disabled the Do Not Disturb mode, make sure to test your phone by having someone call you to see if the issue has been resolved. If the problem persists, proceed to the next troubleshooting step.
Reset app preferences and perform a soft reset
Resetting app preferences and performing a soft reset can help resolve various software-related issues that may be causing your Samsung S20 phone not to ring when you receive a call. Here’s how you can do it:
1. Open the Settings app on your Samsung S20 phone.
2. Scroll down and tap on “Apps” or “Applications”.
3. In the list of apps, tap on the three-dot menu icon located at the top right corner of the screen.
4. From the dropdown menu, select “Reset app preferences”. This will reset all the settings and preferences for your apps, including any changes you may have made to the ringtone or notification settings.
5. After resetting app preferences, it’s a good idea to perform a soft reset on your Samsung S20 phone. To do this, press and hold the power button until the power menu appears on the screen.
6. From the power menu, select “Restart” or “Reboot” to initiate a soft reset of your device. This will refresh the system and clear any temporary files or glitches that may be affecting the ringing functionality.
7. Once your Samsung S20 phone restarts, test if the issue has been resolved by making a test call to your device.
By resetting app preferences and performing a soft reset, you are essentially giving your phone a fresh start, allowing it to recalibrate its settings and potentially fix any software issues that were causing the problem.
If the issue persists even after performing these steps, it may be advisable to contact the Samsung support or visit a certified service center for further assistance.
Conclusion
In conclusion, there can be various reasons why your Samsung S20 phone is not ringing when you receive a call. It could be due to settings issues, software glitches, or even hardware problems. However, by following the troubleshooting steps mentioned above, you can identify and resolve the issue causing the problem.
Remember to check your sound settings, ensure your phone is not on silent or in Do Not Disturb mode, and try toggling Airplane mode on and off. If the issue persists, resetting the phone’s settings or seeking professional assistance might be necessary.
It is important to stay updated with the latest software updates and keep your phone well-maintained to avoid any future issues. The Samsung S20 is a powerful and feature-rich device, and with proper care, it will continue to provide you with a seamless calling experience.
Now, armed with this knowledge, you can confidently troubleshoot and resolve the “not ringing” issue on your Samsung S20 phone. Enjoy uninterrupted calls and stay connected with your loved ones!
FAQs
1. Why is my Samsung S20 phone not ringing when I get a call?
There could be several reasons why your Samsung S20 phone is not ringing when you receive a call. First, check if your phone is in silent or vibrate mode. If it is, adjust the settings to enable the ringer. Additionally, ensure that the volume is not turned down too low. If the volume is adequate and the ringer is enabled, there may be a software issue causing the problem. Try restarting your phone, as this can often resolve minor software glitches. If the issue persists, it is recommended to contact Samsung customer support or visit an authorized service center for further assistance.
2. How do I check if my Samsung S20 phone is in silent mode?
To check if your Samsung S20 phone is in silent mode, simply press the volume up or volume down button on the side of the phone. If a Silent icon or the word “Silent” appears on the screen, it means that your phone is in silent mode. You can also swipe down from the top of the screen to access the quick settings panel and see if the Silent or Vibrate mode is enabled. If it is, tap on it to switch back to the General or Sound mode.
3. Why does my Samsung S20 phone vibrate but not ring?
If your Samsung S20 phone is vibrating but not ringing, it is likely that the vibration mode is enabled. Check if the phone is in Vibrate mode by following the steps mentioned in the previous FAQ. If Vibrate mode is enabled, it means that the phone will only vibrate when receiving calls or messages. To disable Vibrate mode and enable the ringer, adjust the volume settings or switch back to the General or Sound mode.
4. What should I do if the volume on my Samsung S20 phone is too low?
If you find that the volume on your Samsung S20 phone is too low, there are several things you can try. First, make sure that the volume is not turned all the way down by pressing the volume up button on the side of the phone. You can also check the volume settings by going to Settings > Sound and vibration > Volume. Adjust the volume sliders for different media types such as Ringtone, Media, and Notifications to increase the volume to your desired level. If the issue persists, try restarting the phone or performing a software update to ensure that you have the latest firmware installed.
5. What should I do if restarting my Samsung S20 phone doesn’t fix the ringing issue?
If restarting your Samsung S20 phone doesn’t resolve the ringing issue, there are a few more steps you can take. First, check if any third-party apps or settings might be interfering with the ringer function. Restart your phone in Safe Mode by holding down the Power button until the Power off menu appears. Then, press and hold the Power off option until the Safe Mode prompt appears. This will disable all third-party apps and allow you to test if the ringer works in this mode. If the ringer functions properly in Safe Mode, it indicates that a third-party app is causing the issue. Uninstall recently installed apps one by one to identify the culprit. If the problem persists even in Safe Mode, it could be a hardware issue, and professional assistance from Samsung customer support or an authorized service center is recommended.
