To unblock a phone number on Spectrum landline, you must use the My Spectrum App or the Spectrum.net website, you cannot dial a code from your handset to remove a number. Managing your blocked callers list is done entirely through your digital account, where you can review and delete any number you have previously added.
Unblock a number using the My Spectrum App
Open the My Spectrum App on your smartphone or tablet and sign in with your Spectrum username and password. Follow these steps to remove a number from the block list:
- Tap the Services tab at the bottom of the screen.
- Select Voice or Home Phone to open your landline service settings.
- Look for the Call Guard feature or a section labeled Blocked Callers or Block Unwanted Callers.
- Review the list of blocked numbers and tap the number you wish to unblock.
- Tap Delete or Remove to take the number off the block list.
Alternatively, dial *60 from the landline handset to access the call block feature menu. Listen to a recorded voice that reads back the currently blocked numbers. Enter the blocked number using the phone's keypad to remove it from the block list. Confirm the removal via the phone menu prompt after entering the number.
Once removed, calls from that number will ring through to your Spectrum landline.
Unblock a number on Spectrum.net
If you prefer using a computer, sign in to your account at Spectrum.net. The website provides the same Call Guard controls as the app.
- After signing in, click on Services in the top menu.
- Select Voice or Home Phone to access your landline settings.
- Click on Call Guard or Block Unwanted Callers to open the blocked numbers list.
- Locate the phone number you want to unblock and click the Delete or Remove option next to it.
- Confirm the removal when prompted.
The change takes effect immediately, allowing the previously blocked caller to reach your landline again.
Contact Spectrum Customer Service for help
If the app or website methods do not work, for example, if you cannot sign in or the Call Guard feature is not responding, call Spectrum customer service at 1-855-707-7328. A representative can unblock a number for you after verifying your account. This phone number is the documented support line for account changes that require authentication. Spectrum offers in-person visits to local Spectrum stores for assistance. Spectrum offers an online chat feature accessible through the Spectrum website.
Test the unblocking process
After removing the number from the blocked list, place a test call from the previously blocked number to confirm calls now ring through. During the test call, observe the caller ID display to confirm the unblocked number appears correctly. Engage in a brief conversation during the test call to verify call quality. If the call connects and the caller ID displays correctly, the unblocking was successful. If the call still does not go through, revisit the steps or contact customer service.
Frequently Asked Questions
How many numbers can I block on Spectrum Voice?
Spectrum documents a limit of up to 30 phone numbers that can be blocked on your home phone service. If you reach that limit, you must remove a number before adding a new one.
Does Spectrum document an exact button name for unblocking a landline number?
No. The official Spectrum help pages do not provide specific menu labels for the unblocking flow on landline service. The steps above describe the general location of the controls, but exact button names are not published.
Are the iPhone and Android unblocking steps the same for Spectrum landline?
No. The iPhone and Android steps documented by Apple, Google, and Samsung are for unblocking numbers on the mobile device itself, they do not apply to Spectrum’s landline service. You must use the My Spectrum App or Spectrum.net to manage your home phone block list.
Can I unblock a number by dialing a code from my Spectrum landline handset?
No. The verified Spectrum documentation states that you can only manage blocked callers through the My Spectrum App or Spectrum.net. Dialing codes like *60 or *82 are not part of the official unblocking process for Spectrum Voice.
What if I accidentally blocked a number and don’t remember it?
Sign in to the My Spectrum App or Spectrum.net and open the Call Guard or Blocked Callers list. You can review every number currently blocked and unblock any of them.
Does Spectrum impose a limit on the number of phone numbers I can unblock?
No, there is no limit on how many numbers you can unblock. The only limit is on the total number of blocked numbers you can have at one time.
Will unblocking a phone number on my Spectrum landline incur any additional charges?
No, unblocking a phone number is a free feature included with your Spectrum Voice service and does not result in any additional charges.
For the wider topic, see blocking calls and numbers.
