To accept collect calls from jail on a cell phone, you must set up a prepaid account with the facility's specific inmate phone provider; there is no universal iPhone or Android setting that enables this. The call is accepted when the inmate call system connects to a number the facility allows, and you press a prompt or say "yes" to accept the charges.
How to accept collect calls from jail by provider
Contact the jail directly or check its official website to identify which company handles inmate phone services. Common providers include ViaPath (formerly Global Tel Link), ICSolutions, and Reliance Telephone. Each facility contracts with only one provider, so you must use that company's system to receive calls.
Step 2: Set up a prepaid account with the provider
Once you know the provider, create an AdvancePay account. For facilities using ViaPath/GTL, go to the ViaPath website or call 1-877-650-4249 to set up an account that allows your cell phone to receive inmate calls. For ICSolutions, the process follows the same principle: you establish a prepaid account through their system so your number is approved. Other providers like Reliance Telephone require you to locate the facility on their home page to see available options. Contact your cell phone carrier to enable collect call services on your account, which is a separate action from setting up a prepaid account with the inmate phone provider. Set spending limits with your cell phone carrier to manage monthly expenses and prevent unexpected charges. Your cell phone carrier may require you to provide authorization, confirm your identity, and submit documentation to accept collect calls.
Step 3: Know what to expect when a call comes in
FCC rules require the provider to identify itself before connecting a collect call, disclose how to find the rate before connection, and allow you to terminate the call at no charge before it connects. When a call arrives, you will hear an automated announcement followed by a prompt to press a button or say "yes" to accept the call and the associated charges. The call connects only after you actively accept it.
Important limits and restrictions to know
Some correctional systems block all cell phones entirely unless a prepaid account is established. Collect calls are limited to facility-approved numbers only. Your own telephone service provider may also block these calls. For example, Michigan's corrections guide states that collect calls cannot be made to cell phones, office phones, hospital phones, or other commercial numbers in that system. Always verify with both the facility and your carrier before expecting a call.
Frequently Asked Questions
Is there a special phone setting I need to change on my iPhone or Android?
No. No official Apple or Google support page documents a menu path or setting called "accept collect calls from jail." The requirement is service-side approval or account setup, not a device-specific toggle.
Why do I need a prepaid account instead of just accepting the call?
Many correctional systems block collect calls to cell phones unless a prepaid or advance account is established. The prepaid account ensures your number is approved and that funds are available to cover the call charges.
Can I call the inmate back after they call me?
In most systems, no. Inmate calls are one-way: the inmate initiates the call to an approved number. If you need to contact the inmate, you typically must use the facility's designated messaging or visitation system.
Will I see the call on my regular phone bill?
If the call is a true collect call, ICSolutions states it appears on your regular telephone bill as "billed on behalf of ICSolutions." However, if you use a prepaid account, the charges are deducted from that account rather than appearing on your carrier bill.
Will I incur any additional charges for accepting collect calls from jail on my cell phone?
Charges depend on your cell phone service provider and plan terms, which is a distinct concern from the prepaid account setup.
What happens if I miss the call or my phone is off?
If you do not answer, the call does not connect and you are not charged. The inmate may be able to try again later, depending on the facility's call rules and available calling time.
Can I block collect calls from jail if I don't want them?
Yes. You can contact your cell phone carrier to block these calls, or you can simply not accept the call when the automated prompt asks for your confirmation. Some providers also offer call-blocking settings for this purpose.
For the wider topic, see call back in 5 easy ways.
Related reading: How To Get Out Of A Cell Phone Ticket and How To See When You Got Your Phone.
