To turn off Netflix subtitles, open the Audio & Subtitles menu during playback and select Off under Subtitles. This universal method works on the Netflix website, mobile apps, smart TVs, and streaming devices, though the exact button or tap to reach the menu varies by platform.
How to turn off Netflix subtitles and closed captions: A quick summary
During playback, the controls are always in the same place: the Audio & Subtitles menu. On computers and mobile devices, tap or click the screen to reveal playback controls, then open that menu and choose Off under Subtitles. On smart TVs and streaming devices, use the remote to open the same menu; some remotes have a dedicated Subtitle or CC button that jumps directly to it. Device-specific steps follow below.
Turn off subtitles on the Netflix website
- Play the title on Netflix.com.
- Click the screen to show playback controls.
- Open Audio & Subtitles.
- Under Subtitles, choose Off.
Turn off subtitles on the Netflix mobile app
- Open the Netflix app on iPhone or Android.
- Play a movie or show.
- Tap the screen to show controls.
- Tap Audio & Subtitles.
- Under Subtitles, select Off.
Turn off subtitles on smart TVs and streaming devices
- Play the title.
- Open Audio & Subtitles using the remote.
- Select the subtitle option and change it to Off.
On some Sony TV setups, press Up during playback to open the dialog icon. If the dialog icon does not appear, press Down to open the audio and subtitle menu, then choose the subtitle option and set it to Off. On some Sony TVs, press Down during playback to open the audio and subtitle menu if the Dialog icon is not visible. On supported TVs and streaming devices, pressing the Subtitle or CC button on the remote, or pressing Down twice, reaches the same Audio & Subtitles menu.
Troubleshooting subtitle problems on Netflix
Subtitles won't turn off
Netflix controls are set per title in the player menu, and subtitle availability varies by device and title. If the setting does not stick, confirm you selected Off under Subtitles in the Audio & Subtitles menu while that specific title is playing. There is no documented universal fix beyond verifying the per-title setting.
Subtitles appear in the wrong language
Subtitle and audio language availability depends on the title and device. Language availability for subtitles or audio can vary by download state; some languages may not be available for a specific download until the download is deleted and selected again. Check the language options in the Audio & Subtitles menu while the title is playing.
Closed captions are missing on a specific show or movie
Subtitles, captions, and audio options are available only on many titles, not all titles. The available languages can differ by title and device. If a title lacks the option you need, it is a limitation of that content, not a setting you can change.
Frequently asked questions
Can subtitles and closed captions be turned off the same way?
Yes. Netflix uses the same Audio & Subtitles playback menu for both subtitles and closed captions. Choosing Off under Subtitles disables both.
Is there a separate iPhone or Android setting for subtitles?
No. The steps are identical on iPhone and Android: tap the screen during playback, tap Audio & Subtitles, and select Off. There is no separate system-level toggle for Netflix subtitles on mobile devices.
Can I change the subtitle language without turning them off?
Yes. Open the same Audio & Subtitles menu during playback and select a different language under Subtitles instead of Off. The available languages depend on the title and device.
How do I customize the appearance of subtitles on Netflix?
Subtitle appearance can be customized on many devices, but the available controls vary by device. Subtitle appearance customization is available on many devices, but not all devices expose the same settings. Look for a subtitle appearance or settings option within the Audio & Subtitles menu on supported devices. Not all devices expose the same settings.
Why do subtitles keep turning on by themselves?
Netflix saves the subtitle setting per title and per profile. If subtitles appear unexpectedly, the previous viewer may have enabled them, or the setting carried over from a different device. Check the Audio & Subtitles menu for that specific title and set it to Off.
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