The typical Boost Mobile shipping time for a new phone is 2-3 business days after shipment for Buy Now, Pay Later devices and 3-5 business days after shipment for No Contract devices. Keep in mind that orders can take up to 72 hours to process before they leave the warehouse, so the total time from placing your order to delivery can be longer than the shipping window alone.
Boost Mobile shipping policy at a glance
Boost Mobile ships eligible orders to your home via UPS or FedEx at no additional cost. If you place your order before 2:00 p.m. ET, some shipments can go out the same day, but processing can still take up to 72 hours (excluding holidays and weekends). This policy applies to all phone and SIM orders, and it helps you plan when to expect your device based on when you order.
Delivery times by account and order type
Your delivery window depends on the type of account and order you choose. Knowing which category you fall into lets you set accurate expectations for when your phone will arrive.
- Buy Now, Pay Later devices: These ship via 2nd Day Air and usually arrive within 2-3 business days after shipment.
- No Contract devices: These ship via UPS Ground and usually arrive within 3-5 business days after shipment.
How to manage your Boost Mobile shipment
You can track your order or cancel a pre-order or backorder directly from the Boost Mobile app. Boost Mobile documents the tracking path in the app as Settings → Device Setup → View Shipments → Manage Shipment. This saves you time and gives you control over your shipment without needing to call support.
- Open the Boost Mobile app and tap Settings.
- Tap Device Setup.
- Tap View Shipments.
- Tap Manage Shipment.
- To cancel, tap Cancel Shipment. The pre-order or backorder cancellation path in the app is Settings → Device Setup → View Shipments → Manage Shipment → Cancel Shipment.
If you need help with a pre-order or backorder that you cannot manage through the app, call Customer Care at (833) 502-6678. This number is also the right contact if you run into any other issues with your order. For ongoing account needs, such as changing your plan or managing payments, you can reach the team that handles Boost Mobile services (Boost Mobile Plans, Payments and Account Services) through the same support channels.
Frequently Asked Questions
How fast can Boost Mobile ship a phone?
In some cases, Boost Mobile can ship a phone the same day if you order before 2:00 p.m. ET.
How long can processing take?
Processing can take up to 72 hours, excluding holidays and weekends, before the order ships.
What if there is a problem with a pre-order or backorder?
Call Boost Mobile Customer Care at (833) 502-6678 for help with pre-order or backorder issues.
Can I change my shipping address after placing an order?
Boost Mobile does not guarantee address changes once an order is placed, so contact Customer Care as soon as possible if you need to update your shipping address.
Does Boost Mobile ship to P.O. boxes or APO addresses?
Boost Mobile typically ships to physical street addresses via UPS or FedEx, so P.O. boxes and APO addresses may not be eligible for home delivery.
