To recover your Uber account with a new phone number, you have two paths depending on whether you can still open the app. If you are already signed in, update the number in your settings; if you are locked out, use the recovery link on the login screen or submit an account recovery form.
How to recover your Uber account with a new phone number
Losing access to your old phone number can stop you from signing in, but Uber provides two main ways to recover your account. If you can still open the Uber app and access your account, you can update the number directly. If you are completely signed out because you no longer have the old number, you will need to use the app’s recovery option or submit a support form.
If you can still open the Uber app
When you still have access to your account inside the app, updating your phone number is straightforward. Uber says to open the app and go to Account, then tap your photo or Settings, then Personal Info. Alternatively, you can tap the account icon in the lower right corner, tap Setting, tap the bar showing your name, phone number, and email address, then tap Update. Enter your new phone number, and Uber will send an SMS verification code to that number. Enter the code to confirm the change. Uber says the password must contain 5 characters when changing a password. This process is part of updating phone number on apps and accounts, and it ensures your new number is linked immediately.
If you cannot sign in because the old number is gone
If you are locked out and no longer have the old phone number, open the Uber app and look for the Get Started page. Below the Mobile Number box, tap the link that says Changed your mobile number?. Follow the verification and update prompts that appear. Uber will guide you through verifying your identity using the information still available on your account, such as your email address or other details, so you can set your new phone number and regain access.
If app recovery does not work
When the in-app recovery option does not resolve the issue, you need to fill out Uber’s account recovery form. Provide your first and last name, your new phone number or email address, the current phone number or email address on the account, and the first 6 digits of a credit or debit card on file. You must also upload a screenshot of your new phone number from your device’s settings, and include an email address where Uber support can contact you. After you submit the form, an automated message will be sent to that email address; you must choose Confirm email address to be connected with a member of the support team. This form is the primary way to recover an account when you cannot sign in and have lost access to both the phone number and email on file.
Set a recovery phone number for next time
To avoid this situation in the future, set up a recovery phone number on your account. Go to account.uber.com/security in a browser, select Recovery phone or Recovery phone number, add or update the number, and verify it with an SMS code. This number can only be a recovery phone for one Uber account, so it is important to choose a number you control and keep it updated. Note that this feature is managed on the security page, not inside the mobile app, and it is separate from the primary phone number used for login. When you later need to change your primary number, having a recovery phone already set can simplify the process of removing phone numbers from accounts and devices.
Frequently Asked Questions
Can the phone number be changed from a browser?
No. Uber says the phone number change should be done inside the mobile app. One help page states that you cannot change this information from your browser.
What if I don't have access to my old phone number or email?
Use the Changed your mobile number? link in the app on the Get Started screen. If that does not work, submit the account recovery form with the first 6 digits of a payment card on file and a screenshot of your new number from device settings.
Can one mobile number be used as a recovery phone for multiple accounts?
No. Uber states that a mobile number can only be a recovery phone number for one account. Each account requires its own unique recovery number.
Will I lose my ride history or payment info after recovering with a new number?
No. Recovering your account with a new phone number does not affect your ride history, payment methods, or other account details. Everything remains intact once you regain access.
What if I still cannot receive the verification code?
If you cannot receive the SMS code during the update process, double-check that you entered the number correctly and that your device has a stable connection. If the issue persists, complete the account recovery form so Uber support can verify your identity and update the number manually.
