To change phone number on Ticketmaster, you must first sign in to your account through a desktop or mobile web browser and verify your current number with a one-time code sent via SMS. The entire process happens in your browser and requires access to the phone number already on file, since Ticketmaster sends a verification code to it before any changes are allowed.
How to change phone number on Ticketmaster
Updating your phone number on Ticketmaster is a straightforward process that requires you to prove you control the existing number on your account. You'll need your current phone nearby to receive a one-time verification code, and the same applies to your new number before the system saves the change. The steps below walk you through the entire flow, from signing in to confirming the new number.
Step 1: Sign in to your Ticketmaster account
Open your preferred web browser and go to Ticketmaster.com on a desktop or mobile browser. Click the Sign In button at the top of the page, then enter the email address and password associated with your account. If you've forgotten your password, use the reset link to regain access before proceeding. Once signed in, you'll land on your account dashboard where you can manage your profile.
Step 2: Go to My Profile and open Profile Details
From your account dashboard, click the profile icon, typically a circle or silhouette, located in the top right corner of the page. In the dropdown menu that appears, select My Profile. On the profile page, look for the Profile Details section; this is where your current phone number is displayed alongside other contact information.
Step 3: Verify your current phone number with a one-time code
In the Profile Details section, find the phone number field and click the Update Number button next to it. Ticketmaster will send a one-time code via SMS to the phone number currently on file. Enter that code in the prompt to prove you have access to the existing number. This step is mandatory, without entering the correct code, you cannot proceed to change the number.
Step 4: Enter and verify your new phone number
After the first code is accepted, a new field will appear where you can type your new phone number. Enter the complete number, including the area code. Ticketmaster will then send a second one-time code to this new number. Retrieve the code from your new phone's SMS messages, enter it in the prompt, and click the button to confirm. Once the second code is verified, your phone number is updated and saved to your profile.
What to do if you don't receive the verification code
If the one-time code doesn't arrive, start by ensuring your phone is not on Airplane Mode or Do Not Disturb, as these can block incoming SMS messages. Check that your device has the latest software updates installed, and make sure no applications are interfering with SMS messages. Restart your device to refresh the network connection. If you still don't receive the code after trying these steps, contact your mobile carrier to ensure there are no blocks or service issues on your line.
Changing your number when you've lost access to the old one
If you no longer have access to the phone number on your Ticketmaster account, you cannot change it yourself through the website. The verification system is designed to protect your account, so self-service changes require access to the current number. In this situation, you must contact Ticketmaster Fan Support directly. Ticketmaster Fan Support can be reached via email, chat, or phone. Be prepared to verify your identity with other account details, and they will assist you in updating your phone number.
Frequently Asked Questions
Will changing my phone number affect my existing ticket purchases?
No. Updating your phone number only affects future communications and account details. Past orders and tickets remain tied to your account and are not impacted by the change.
Does SMS verification work in every country?
No. SMS service for account creation and verification is not available in every country. If you're traveling or living in a region where Ticketmaster doesn't support SMS, you won't receive the code, and you'll need to contact Fan Support for alternative verification.
What if I'm trying to change my number but can't receive texts on my current phone?
If your current phone can't receive SMS messages due to a service issue, try troubleshooting first, check for airplane mode, restart the device, or contact your carrier. If the problem persists, reach out to Ticketmaster Fan Support; they have other verification methods to confirm your identity and update your number.
Can I change my phone number using the Ticketmaster app?
No. The change must be made through a web browser, either on a desktop or your mobile browser. The Ticketmaster app doesn't have a direct setting to update your phone number, so you'll need to open your browser and sign in to the website.
How long does it take for the new number to become active on my account?
The update is immediate once you enter the second verification code. Your new number is saved instantly and will be used for all future SMS notifications, including event reminders and ticket delivery alerts. There's no waiting period.
For the wider topic, see updating phone number on apps.
