To recover your Uber account without a phone number, the only documented path is to submit Uber’s official “I lost access to my phone number” form and wait for support to contact you. This process allows you to regain access even when you no longer have the phone number on file, such as after switching carriers or losing a device.
How to recover Uber account without phone number: The only documented recovery path
Uber’s recovery flow applies when you cannot sign in because you no longer have access to the phone number or email address associated with the account. The sole documented method is submitting the “I lost access to my phone number” form. After submission, Uber sends an automated email, you confirm your email address, and a support agent helps replace the phone number on your account.
What you need before you start
Uber requires the following details on the form:
- First and last name
- New phone number or email address
- Current phone number on the account
- Current email address on the account
- First 6 digits of a credit or debit card on file
- Screenshot of the new phone number from Device Settings (minimum 0, maximum 1 file)
- Email address where support can contact you
Step 1: Fill out the ‘I lost access to my phone number’ form
- Navigate to Uber’s “I lost access to my phone number” help page.
- Enter your first and last name exactly as on your account.
- Provide your new phone number or email address.
- Enter the current phone number and current email address associated with the account.
- Type the first 6 digits of a credit or debit card you have used on the account.
- Upload a screenshot showing the new phone number from your device’s settings. Only one file is accepted.
- Enter the email address where Uber can reach you.
- Submit the form.
Step 2: Confirm your contact email
After you submit the form, Uber sends an automated message to the contact email you provided. You must open that email and choose “Confirm email address.” This action connects you to a support agent who will handle your case.
Step 3: Wait for Uber support to respond
Once you confirm your email, a member of Uber’s team will be in touch. Response times vary, but the agent will help you replace the phone number on your account. If you cannot update the number yourself, the support route through the “I lost access to my phone number” form is the documented method for account recovery and phone-number replacement. Uber also has a separate help flow that says users who cannot sign in should start a “chat with us” from the “I lost access to my phone number or email” page.
If you can still sign in: change your number in the app
If you still have access to your account, you can update your phone number directly. On the “Get Started” sign-in screen, select “Changed your mobile number?” below the Mobile Number box, then follow the verification and update prompts. Alternatively, open the app, go to Account, tap your photo or scroll to Settings, select Personal Info, and update the number there. Changing the phone number triggers an SMS verification code that must be entered in the app. For email changes in the driver app, Uber says the email verification flow is iOS only in one help article.
Frequently Asked Questions
What if I lost access to both my phone number and email address?
The same form requires you to provide a new contact email where support can reach you.
Can I recover my Uber account without the first 6 digits of a card on file?
The form requires the first 6 digits of a credit or debit card on file. Uber’s verified facts list this as a required field. If you do not have this information, you may be unable to complete the form, but contacting Uber support through other channels may offer an alternative.
How long does the recovery process take?
After you confirm your email address, a support agent will contact you to replace the phone number. Response times depend on the volume of requests.
What is the “Changed your mobile number?” option on the sign-in screen?
This is an in-app recovery option on the “Get Started” page. If you still have your account credentials but have changed your number, select “Changed your mobile number?” below the Mobile Number box and follow the verification and update prompts. This method does not require the form or support contact.
Does Uber allow removing phone numbers from accounts during recovery?
Removing phone numbers from accounts is not a direct step in the recovery process. The support agent replaces the old phone number with your new one, effectively removing the old number from the account.
