To get an Xfinity wireless cable box, you must contact Xfinity directly or visit an Xfinity Retail Store, as these devices cannot be ordered online. This is the only way to obtain a wireless TV box that lets you watch live television in a room without a coaxial cable outlet.
The one way to get an Xfinity wireless cable box
You cannot add an Xfinity Wireless TV Box (models Xi5, Xi6, or XiOne) through the online ordering system. Instead, call Xfinity customer support or go to a physical Xfinity store to request the equipment. A representative will verify your account, check eligibility, and arrange for you to receive the box.
Compatibility and requirements you must meet first
Before you can get an Xfinity wireless cable box, you must have an active Xfinity TV subscription and Xfinity Internet service. Your home network must use an Xfinity Gateway or a customer-owned cable modem or gateway that is approved by Xfinity. If you do not have Xfinity Internet, you will need at least one additional X1 TV Box already on your account to serve as the primary X1 device. The wireless box itself requires a nearby power outlet and an available HDMI port on your television.
How to set up and activate your new wireless TV box
- Plug the power cord into an electrical outlet and connect it to the back of the wireless TV box.
- Use an HDMI cable to connect the box to your television, then turn on both devices. The box may automatically connect to your Xfinity in-home network upon powering on.
- When the Welcome screen appears, the box will attempt to automatically connect to your Xfinity in-home network.
- If automatic connection fails, a WiFi setup screen will appear. Select your home network and enter your WiFi password, or use WiFi Protected Setup (WPS). To use WPS, choose "Initiate Pairing" on your TV and press the WPS key on your Xfinity Gateway within two minutes.
- For account verification, use the remote to enter the last four digits of any phone number listed on your Xfinity account.
Once the on-screen process completes, your wireless TV box is activated and ready to use.
Key features and limitations to know
The Xi5 Wireless TV Box does not support 4K Ultra HD (UHD) resolution, but the Xi6 and XiOne models do. Xfinity Wireless TV Boxes support Bluetooth, allowing you to pair them with Bluetooth audio devices. Although designed for wireless operation, the box can also be connected to your Xfinity Gateway using an Ethernet cable for a wired connection. You can move the box to different rooms as long as it maintains a wireless connection to your gateway, but factors like metal ducts or brick walls can affect video quality. If your Xfinity Internet service goes down, playback is not available on wireless TV boxes, unlike traditional wired cable boxes. You can manage your Xfinity Mobile services and settings from the same account dashboard used to control your wireless TV box, making it convenient to oversee all your Xfinity devices in one place.
Frequently Asked Questions
Can I move my Xfinity wireless cable box to another room?
Yes, you can move the box to any location in your home where it can maintain a stable wireless connection to your Xfinity Gateway. Just plug it in, connect HDMI, and it should reconnect automatically.
Can I connect multiple televisions to one wireless cable box?
No, each wireless TV box connects to a single television. To watch on multiple screens, you would need additional wireless receivers paired with your primary X1 box.
Is Xfinity Flex the same as this wireless cable box?
No. Xfinity Flex is no longer available and has been replaced by the Xumo Stream Box from Xfinity, which is a streaming device and not an X1 Wireless TV Box for live cable TV.
For the wider topic, see Xfinity Mobile services and settings.
