To set up Xfinity Wireless TV Box, start by connecting the HDMI cable from the box to your TV and plugging the power cord into an electrical outlet. The box will then guide you through connecting to your in-home WiFi and activating your service using your Xfinity account.
What you need to set up your Xfinity Wireless TV Box
Before you begin, confirm you have the following equipment and services. You need an active Xfinity TV subscription and Xfinity Internet service with an Xfinity Gateway or a customer-owned cable modem/gateway. The Wireless TV Box communicates wirelessly with your Xfinity wireless gateway. You will also need the power cord that came with the box and an HDMI cable to connect to your television. If you received a Getting Started Kit, activate your wireless gateway first, then your primary X1 TV Box, and then any additional TV Boxes.
How to set up your Xfinity Wireless TV Box physically
- Plug the power cord into the Wireless TV Box and then into an electrical outlet.
- Connect one end of the HDMI cable to the box and the other end to an HDMI input port on your television.
- Turn on your TV and use the TV remote to select the correct HDMI input that matches the port you used.
Once you select the correct input, the box will display a Welcome screen on your TV.
How to connect your Xfinity Wireless TV Box to your in-home WiFi
After the Welcome screen appears, the box may automatically connect to your Xfinity in-home network. If it does not connect automatically, a WiFi setup screen will appear. On that screen, select your WiFi network from the list and enter the password when prompted. Alternatively, you can use WiFi Protected Setup (WPS): select "Initiate Pairing" on the TV screen, then press the WPS button on your Xfinity Gateway within two minutes.
How to activate and pair your Xfinity Wireless TV Box
- Using your remote, enter the last four digits of any phone number associated with your Xfinity account.
- Follow the on-screen instructions to pair your Xfinity Voice Remote with the TV Box.
- You will be asked to name your device. Enter a name you will recognize.
- The system will then optimize your video and audio experience. This includes adjusting settings for your TV, and if you are connecting wireless audio for your TV, the optimization will help ensure it works properly.
Troubleshooting common Xfinity Wireless TV Box setup issues
No signal
If your TV displays "No Signal," verify that the HDMI cable is securely connected to both the box and the correct HDMI port on your TV. Also confirm that your TV is set to the correct HDMI input.
Remote control problems
If the remote is not responding, ensure the batteries are installed correctly. If it still does not work, try pairing the remote again by following the on-screen instructions during the activation process.
Poor wireless connection
The Wireless TV Box can be moved to any location where it maintains a strong wireless connection to your wireless gateway. However, factors like distance, metal ducts, or brick walls can affect video quality. Try moving the box closer to the gateway or away from such obstructions.
Frequently Asked Questions
Do the Xi5, Xi6, and XiOne models support 4K?
The Xi6 and XiOne Wireless TV Box models support 4K UHD resolution, while the Xi5 model does not.
Can I use the Wireless TV Box as my primary X1 device?
Can I move the Wireless TV Box to another room?
Just unplug it, move it, and reconnect the power and HDMI cables.
Does the remote need to be pointed at the box?
The Xfinity Voice Remote uses RF (radio frequency) and does not require line-of-sight to the box after initial activation, allowing for flexible placement.
How many Wireless TV Boxes can I have on one account?
Up to 10 Xfinity Entertainment Boxes (XiOne or Xi6) can be connected per account.
