To change your phone number on FanDuel, open the Account menu in the app and use either the Personal Details or Two-Factor Authentication settings to update your contact information. You must verify your current number before entering a new one, and if you cannot receive a text on your old number, FanDuel offers a "Use email instead" option where available, or you can contact a live agent through the chat bubble.
How to change your phone number on FanDuel: The two documented self-service paths
FanDuel provides two documented self-service paths within the app for updating your phone number. Both require you to start from the Account menu, which is located at the bottom right of the home screen.
Via Personal Details
- Open the Account menu. The Account menu is located at the bottom right of the home screen in the app.
- Choose Personal Details.
- Find the phone number field and select Update.
- Follow the prompts to verify your identity and enter the new phone number.
Via Two-Factor Authentication settings
- Open the Account menu.
- Go to Account Settings, then Two-Factor Authentication.
- Select Update number.
Selecting "Update number" sends a notification to the phone number currently listed on your account, and you must enter that code before changing the number.
Verifying your current number before the change
When you select Update on your existing phone number, FanDuel sends a verification code to that number via text. You must enter this code into the app to prove you control the current number. This step is required before you can proceed to enter a new number. Without completing this verification, the system will not allow the change.
Entering and confirming your new phone number
After you successfully verify your current number, you can enter your new phone number. FanDuel then sends a text confirmation code to the new number. Enter that code in the app to finalize the update. Once confirmed, your account will use the new number for all communications and security verifications.
What to do if you can't receive a text on your old number
If you cannot receive a text code on your old number, for example, because you lost the phone or switched carriers, FanDuel provides a "Use email instead" option on the verification screen. This option is not available in every jurisdiction, so you may not see it depending on where you are located. If the email option is not available or does not work, FanDuel says to open the chat bubble in the app and connect with a live agent. The agent can assist with alternative verification methods to complete the phone number change. This is the primary fallback when you are locked out of your old number.
Frequently Asked Questions
Can I change my phone number on FanDuel?
Yes, you can change your phone number by going to the Account menu and using either the Personal Details or Two-Factor Authentication settings. The process requires verification of your current number.
Why does FanDuel require verification of my old number?
Verification ensures that only the account owner can change the phone number, preventing unauthorized access. FanDuel sends a code to your existing number to confirm your identity before allowing the update.
Do I need to verify my new phone number after changing it on Fanduel?
Yes, after entering your new phone number, FanDuel sends a text confirmation code to that number which you must enter in the app to finalize the update.
Is there a limit to how often I can change my phone number on FanDuel?
However, it is recommended to update it only when necessary to maintain account security.
What should I do if the "Use email instead" option is not available?
The agent can help you verify your identity and update your phone number manually.
Will changing my phone number affect my account settings or preferences?
Changing your phone number should not affect your other account settings or preferences, such as your deposit limits, favorite sports, or game history. Your updated number will be used for future communications and security verifications.
What if the verification code never arrives on my new number?
If you do not receive the text code on your new number, check that you entered the number correctly and that your device has cellular service. If the problem persists, contact FanDuel support through the chat bubble for assistance. When updating phone number on apps and accounts, ensuring accurate entry is critical to receiving verification codes.
